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Where is Jamesh when you need him!

mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Where is Jamesh when you need him!

Usually i would msg the main man. My mate who i recommended to Plusnet is having severe broadband speed woes. Can some kind person have a look at his profile and check everything you can, as the speeds are currently very much NOT acceptable.
Playstation is unusable when laptop is on, and speedtest is less than 20KB/s, with the exchange being 300m away.
The house is 2 months old, so wiring should be sound
Thanks
25 REPLIES 25
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Where is Jamesh when you need him!

I could try if you can give me a clue who he is? Cheesy
David_W
Rising Star
Posts: 2,305
Thanks: 32
Registered: ‎19-07-2007

Re: Where is Jamesh when you need him!

I wouldn't bet on the wiring being sound on a new build property, the wiring inside the house isn't done by BT but by electricians, BT only do the wiring up to the master socket, luckily for me the electrician got confused in my new house and mixed up two wires so the extensions refused to work.  Since then BT have sent an engineer out 3 times to fix an outside line fault (bad line noise) so I wouldn't rule out a bad line from the off Smiley
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Where is Jamesh when you need him!

HAHA that would help Mand, what a plonker  Cheesy
His username is Weeman1980
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Where is Jamesh when you need him!

Hmmm, can't see anything obvious. Although we don't seem to have ever received a delta report for the line.
Can you check what a BT speedtest says for me?
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Where is Jamesh when you need him!

doing 1 now
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Where is Jamesh when you need him!


Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
435 Kbps
 
0 Kbps 500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 435 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :544 Kbps(DOWN-STREAM), 256 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Where is Jamesh when you need him!

Does that mean he is on a fixed 512kbps product  :crazy:
Moderator
Moderator
Posts: 21,980
Thanks: 3,483
Fixes: 815
Registered: ‎11-01-2008

Re: Where is Jamesh when you need him!

does look that way..
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Where is Jamesh when you need him!

Very odd, running a line test only gives me half the info it normally does, and there aren't any bRAS reports showing for your line either.
Let me see if I can find what's going on.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Where is Jamesh when you need him!

We've been advised that an SNR reset is the quickest way to resolve this, this involves restarting the 10 day training period on your line but should then give us the Fault Threshold Rate and Maximum Stable Rate that are currently missing for your line. It'll also cause a bRAS profile update.
If you're happy for me to go ahead with this, please let me know.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Community Veteran
Posts: 38,460
Thanks: 1,032
Fixes: 62
Registered: ‎15-06-2007

Re: Where is Jamesh when you need him!

Chris,
Are you sure he isn't on a fixed speed product
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Where is Jamesh when you need him!

Everywhere I've checked is showing MaxDSL, however we have 0 results for most of the useful information on the product so something has gone awry.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: Where is Jamesh when you need him!

anything you could try would be appreciated, or i could be losing my 25p Sad  . for what its worth i tested adifferent router on ALL sockets, all the same. fingers crossed
Chris
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Where is Jamesh when you need him!

I shall go request the reset now.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.