When will router be sent?
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When will router be sent?
26-04-2013 2:37 PM
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I get my Fibre installed on Monday but the View order status for the router still says Hardware dispatch pending
The order has not yet been placed
Isnt this cutting it a bit close because even if its posted tomorrow, it cant get there till monday at least and the engineer is booked for 8:00 - 13:00
Not that bothered because hopefully the engineer will use the router I have which is fibre enabled anyway.
Thanks
Keith
Re: When will router be sent?
26-04-2013 3:06 PM
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Firstly welcome to Plusnet and our community forums.
Your router has been dispatched today and it should have been dispatched prior to this, unfortunately a system error prevented this.
You'll be able to use router either way, and if you haven't received our router you can always create a PPPoE if needed.
Let me know how you get on with your install.
Chris
Re: When will router be sent?
26-04-2013 3:27 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: When will router be sent?
26-04-2013 5:08 PM
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@MisterW Thanks for that, No doubt ill play with the settings no matter what
Re: When will router be sent?
29-04-2013 12:05 PM
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I got fibre installed today but still not got router so engineer couldnt test connection. The dsl light on the modem is solid green so thats a good start, but cant work out how to connect router I have and the direct connection to the pc from modem isnt working.
Re: When will router be sent?
29-04-2013 12:31 PM
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Quote but cant work out how to connect router I have
What make/model router do you have?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: When will router be sent?
29-04-2013 12:36 PM
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Re: When will router be sent?
29-04-2013 1:04 PM
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Re: When will router be sent?
29-04-2013 1:29 PM
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Re: When will router be sent?
29-04-2013 1:50 PM
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edit: looks like Adam's replied to your other thread here http://community.plus.net/forum/index.php/topic,114482.0/topicseen.html
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Re: When will router be sent?
29-04-2013 3:04 PM
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Re: When will router be sent?
29-04-2013 3:06 PM
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That looks pretty good, you must be quite close to the cabinet.
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Re: When will router be sent?
29-04-2013 3:10 PM
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