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When is the Plusnet router posted to custumers? How far in advance?

Sebtomato
Rising Star
Posts: 123
Thanks: 3
Fixes: 1
Registered: ‎21-01-2013

When is the Plusnet router posted to custumers? How far in advance?

I subscribed last week-end, and my installation is due in 3 working days now, but still no router received.
I was assuming they would have sent the router after taking the order and my initial payment, rather than waiting for too long and risking to have BT coming for the fibre installation, and no router received.
11 REPLIES 11
ericelgato
Rising Star
Posts: 50
Thanks: 2
Fixes: 1
Registered: ‎23-01-2013

Re: When is the Plusnet router posted to custumers? How far in advance?

Mine arrived a day or two before the installation date.
BT OR will be able to do their stuff even if you haven't received the router.
apjashley1
Grafter
Posts: 307
Registered: ‎31-07-2012

Re: When is the Plusnet router posted to custumers? How far in advance?

You can request it early Smiley
Sebtomato
Rising Star
Posts: 123
Thanks: 3
Fixes: 1
Registered: ‎21-01-2013

Re: When is the Plusnet router posted to custumers? How far in advance?

Sure, I understand BT Open Reach can do their stuff even if I don't have a router, as they provide the modem, but then it's going to be annoying for me to test the connection or to actually use internet if I don't have the router!
picbits
Rising Star
Posts: 3,432
Thanks: 23
Registered: ‎18-01-2013

Re: When is the Plusnet router posted to custumers? How far in advance?

You can connect directly to the modem via a PC or laptop using PPPoE
Not ideal but it gets you started.
Sebtomato
Rising Star
Posts: 123
Thanks: 3
Fixes: 1
Registered: ‎21-01-2013

Re: When is the Plusnet router posted to custumers? How far in advance?

Good to know!
Thanks.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: When is the Plusnet router posted to custumers? How far in advance?

Keep this bookmarked in case you need it: http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
picbits
Rising Star
Posts: 3,432
Thanks: 23
Registered: ‎18-01-2013

Re: When is the Plusnet router posted to custumers? How far in advance?

Or print it out for when you have your install and can't access t'internet Wink
dick:quote
mushy
Grafter
Posts: 182
Registered: ‎16-10-2012

Re: When is the Plusnet router posted to custumers? How far in advance?

You could also keep a lookout in the member centre for the router being changed to dispatched and if it hasn't changed on monday give them a call to get things moving
https://portal.plus.net/my.html?s=0&action=account_summary
picbits
Rising Star
Posts: 3,432
Thanks: 23
Registered: ‎18-01-2013

Re: When is the Plusnet router posted to custumers? How far in advance?

Mine said it was despatched (and I got a text to confirm) just as it dropped through the letter box  Grin
mozster
Dabbler
Posts: 24
Registered: ‎26-01-2013

Re: When is the Plusnet router posted to custumers? How far in advance?

mine arrived on the day of installation (after the engineer had been and gone)
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: When is the Plusnet router posted to custumers? How far in advance?

Hi Sebtomato,
I can see the router has been dispatched and will be with you for your install.