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When can we expect answers to Questions solicited by Peter Jackson?

Community Veteran
Posts: 6,736
Thanks: 13
Registered: ‎02-02-2008

Re: When can we expect answers to Questions solicited by Peter Jackson?

Quote from: Strat
. Sad

Extremely well put Strat - all of it, which I see no need to quote in full.
198kHz
Aspiring Hero
Posts: 3,771
Thanks: 678
Fixes: 15
Registered: ‎30-07-2008

Re: When can we expect answers to Questions solicited by Peter Jackson?

My thoughts exactly. The Ask The Boss thread was locked on 8 March; tomorrow is 8 April - 4 weeks 3 days without even an acknowledgement.
Extremely disappointing.  Sad
To err is human, but to really foul things up requires a computer.
VileReynard
Champion
Posts: 11,840
Thanks: 454
Fixes: 17
Registered: ‎01-09-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

There were only 40 posts in the original "Ask the Boss" thread.
So far there are 137 posts complaining this object lesson on ignoring the customer
I hope there will be a feeble excuse to explain this behaviour and why it won't be repeated?

"In The Beginning Was The Word, And The Word Was Aardvark."

glloyd
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

How long would it take him to log onto this forum and write a quick apology for the delay, 2 minutes? Blimey he must be a busy man if he can't spare 2 minutes.
Still we may see some movement when the new surveys come out and PlusNet has slipped down the polls again. It's the guys who take the flack on the forums who have to keep making excuses for his ignorance that I feel sorry for.
ctech500
Grafter
Posts: 255
Registered: ‎06-08-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

Someone at Plusnet should go to the CEO's bunker and deliver this thread in the form of an urgent memo
I read a thread in the TBB forum where someone quoted Plusnet as fast becoming "the Ryan Air of ISP's"
given the current situation it's easy to see why.

Community Veteran
Posts: 19,247
Thanks: 413
Registered: ‎12-08-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

Absolutely disgusting and totally unacceptable Sad
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

perhaps he has gone to secretarial school to learn to type Angry
Lurker
Grafter
Posts: 1,867
Registered: ‎23-10-2008

Re: When can we expect answers to Questions solicited by Peter Jackson?

I suppose the reality is that the forum readership represents a small proportion of actual customers, and the reality is that whilst we might complain, we are still here (so what is the true threat?)
Why *should* he feel under any pressure?
A different direction has clearly been chosen for Plusnet, and its apparently not one which relies upon the traditions that got PN to the place where it was an attractive proposition for BT.
Just look how many senior figures at Plusnet have gone in recent months (info is out there if you look in the right places) at least one has candidly cited a change in direction at PN that they didn't agree with.

Seriously, lots of posters here seem to think that the boards are important to PN, but I think the sad truth is that they were only important to 'Classic Plusnet' - in 'New Plusnet' there is a much smaller place for them IMO.
Some of you may remember my stepping down from moderating these boards, and perhaps wondered why. Its not impossible that the circumstances surrounding that episode were an attempt to make the boards look more corporate, and more of a valuable business tool rather than the customer driven/shaped tool that they have always been...
Community Gaffer
Community Gaffer
Posts: 5,381
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Registered: ‎04-04-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

The answers should be out today.  I'll come back and let you know if we run into an issue.
Kelly Dorset
Broadband Service Manager
Community Veteran
Posts: 1,012
Registered: ‎01-08-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

At LONG last.  I'm sure we'll all believe it when we see it, but thanks anyway for that update.
Community Veteran
Posts: 3,789
Thanks: 1
Registered: ‎08-06-2007

Re: When can we expect answers to Questions solicited by Peter Jackson?

Moderators Note
The answers have now been posted here, with a discussion thread available here.
Cheers
B.