When can we expect answers to Questions solicited by Peter Jackson?
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Re: When can we expect answers to Questions solicited by Peter Jackson?
04-04-2009 10:03 PM
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ian.livingston@bt.com
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 11:34 AM
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Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 12:08 PM
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There has been 50 posts since the last Plusnet comment (post No. 56) 27th March as you say. Personally I don't blame them for not commenting as they probably all agree with us, but, naturally enough, won't come on here to say so.
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 2:54 PM
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Having been an account manager - if MY MD/CEO had failed to support me by coming to talk to customers - I would have told him what i thought of him - and he would have agreed with me and taken the criticism on the chin.
The customers too would have let him know only too readily what they thought of him.
Either contempt for the customers or very poor time management or both ?.
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 6:16 PM
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Quote from: Strat I can quite imagine him sitting up there saying "I'm not going to be dictated to by customers ::). I didn't get where I am today by listening to the likes of them. They're only a tiny minority anyway"
I think his previous BT post may have given him a false sense of security. it seems apparent that he may not be accustomed to dealing with the calibre of customer that plusnet has.
this link explains things better http://www.metro.co.uk/weird/article.html?in_article_id=36422&in_page_id=2
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 6:43 PM
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Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 7:18 PM
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Well it was over 2 years ago - he's moved up in the world (to more serious issues?)
Quote from: coastergrotto He had the time then
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 9:28 PM
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The number of customers who are likely to leave or have negative perceptions of PN as a result of this probably number no more than a couple of hundred but this negative perception would not have been experienced at all had the exercise been better planned- or simply not taken place at all.
I don't blame PN staff for not participating in this thread, it is a thankless task being caught between a hostile customer base and disinterested management, nor am I entirely surprised said management consider themselves to have better things to do than answer largely hostile questions asked by a tiny percentage of customers.
As Ian Wild so rightly said, new realities are certainly "a challenge to what has come before".
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 9:28 PM
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I hope those questions were printed on acid-free paper.
Ordinary paper will yellow and disintegrate after a number of years.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 9:32 PM
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Firstly can I apologise for our absence and secondly for the lack of answers to the questions that you have posed to Anthony.
I promise you that it has not been a forgotten issue and I'm very sorry for the amount of time that it has taken to get your answers. I do promise however, that your answers will be forthcoming soon.
Re: When can we expect answers to Questions solicited by Peter Jackson?
06-04-2009 9:42 PM
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Re: When can we expect answers to Questions solicited by Peter Jackson?
07-04-2009 12:15 AM
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(If anyone doesn't understand what I mean register on this forum (you can do this is you have a BT phone account) and ask a question about Phorm)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: When can we expect answers to Questions solicited by Peter Jackson?
07-04-2009 12:29 AM
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Re: When can we expect answers to Questions solicited by Peter Jackson?
07-04-2009 12:34 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: When can we expect answers to Questions solicited by Peter Jackson?
07-04-2009 12:47 AM
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"In The Beginning Was The Word, And The Word Was Aardvark."
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- Re: When can we expect answers to Questions solici...