When can we change our broadband package?

[#1]

I need to upgrade from plusnet pro because of the bandwidth quota, I've been trying to do so all week.

[#2]

Raise a ticket.  I think you change at the next billing date.  That is of course unless a helpful PN staff member on here sees your post and they change you earlier.

[#3]

You need to go through the upgrade process on the portal.
Changes normally happen on the next billing date.

[#4]

I know but when I attempt to choose a package there's a "You can't change your products for the moment, our system may be updating. Please try again later." Its been like that all week.
adie:quote

[#5]

perhaps they can't take anymore!!
I think you can pay for more by setting your monthly usage allowance.

[#6]

That sounds like there might already be a pending account change on your account.

[#7]

@jibstar1uk,
Sorted now, you can go ahead and schedule your account change.