Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Whats happening with my speed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Whats happening with my speed
Whats happening with my speed
19-12-2011 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
got an email when i got home saying we had already used up the extra usage which we only just paid for the previous night, so checked out speed and it shows on the above link, and its really bad.
checked our usage and its how it should be ie just over 15gb because that's what it was last night.
so whats happening.
Message 1 of 5
(1,081 Views)
4 REPLIES 4
Re: Whats happening with my speed
19-12-2011 6:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
if you are on Value at 10G per month and added one unit of 5G that makes 15, you said you are just over 15, so you have been clamped untill you raid your piggy bank again
or are you one another package?
or are you one another package?
Message 2 of 5
(467 Views)
Re: Whats happening with my speed
19-12-2011 7:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
see this is what im saying, it was only the day before that i bumped it up, so i should be having a usage of 20gb
heck ive even just looked at my usage breakdown and it shows i didnt even remotely use up 5gb ina day
18 Sun 19 Mon 20 Tue Total
Allowance Used 265.16MB 55.85MB - 1.86GB
Overnight Usage 8.68GB 4.3GB - 42.49GB
got the first email at 7pm saying id run out, which is when i then added a further £5
then got the email today saying same thing.
so what the hell is happening
only thing i can think of is that when i added the extra £5 it somehow wasnt taken on board even though my speed came back last night between 12am-8am, so i thought it was normal
heck ive even just looked at my usage breakdown and it shows i didnt even remotely use up 5gb ina day
18 Sun 19 Mon 20 Tue Total
Allowance Used 265.16MB 55.85MB - 1.86GB
Overnight Usage 8.68GB 4.3GB - 42.49GB
got the first email at 7pm saying id run out, which is when i then added a further £5
then got the email today saying same thing.
so what the hell is happening
only thing i can think of is that when i added the extra £5 it somehow wasnt taken on board even though my speed came back last night between 12am-8am, so i thought it was normal
Message 3 of 5
(467 Views)
Re: Whats happening with my speed
20-12-2011 4:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Hmm... checking your account shows only 1 block of 5GB has been added. Have you got a data transfer watch set?
Hmm... checking your account shows only 1 block of 5GB has been added. Have you got a data transfer watch set?
Message 4 of 5
(467 Views)
Re: Whats happening with my speed
20-12-2011 5:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
well then somethign is happening, in the wrong sense .
simply becuase i again added £5 to gain ym speed back and after i did the nromal thing of adding the £5 the speed came striaght back, and after 8am like previous i again have the speed back to the above and an email saying ive run out.
so i can only guess that soemthign is happenign with the plusnet side, considering durign the night after i do another £5 the speeds come back and then 8am comes and it goes slow again
edit:
ok on the 3RD time ive just added another £5.... how do i know it went through like before, well websites are loading mch faster.
BUT this is whats on the usage
This month you've used
15.2GB
of your 15GB allowance
So as before, there is deffinately somethign up.
EDIT:
Yep what a shocker, not even an hour goes by and look what happens
seriously plusnet sort this out, its obviously not my side that has the issue since im the one requesting the extra £5, the speed gains and then soon after drops again. and if i find a bill with multiple £5's added.....
simply becuase i again added £5 to gain ym speed back and after i did the nromal thing of adding the £5 the speed came striaght back, and after 8am like previous i again have the speed back to the above and an email saying ive run out.
so i can only guess that soemthign is happenign with the plusnet side, considering durign the night after i do another £5 the speeds come back and then 8am comes and it goes slow again
edit:
ok on the 3RD time ive just added another £5.... how do i know it went through like before, well websites are loading mch faster.
BUT this is whats on the usage
This month you've used
15.2GB
of your 15GB allowance
So as before, there is deffinately somethign up.
EDIT:
Yep what a shocker, not even an hour goes by and look what happens
seriously plusnet sort this out, its obviously not my side that has the issue since im the one requesting the extra £5, the speed gains and then soon after drops again. and if i find a bill with multiple £5's added.....
Message 5 of 5
(467 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Whats happening with my speed