Hi BLINDPEW, you're right as to the differences between 992.3 and 992.5 but these are not separate products as far as provisioning is concerned, your router will drop down to .3 if the higher tones that .5 allows are unusable so it can still user better bit-distribution to allow a better synchronisation speed than .1 would (ADSL1). On the first instance just reboot your router and check again, if there are still problems then this may be a symptom of some other issue on your line (most likely an intermittent connection) so just raise a fault which will be addressed by the Faults Team as soon as possible.
If your router isn't in the master / test socket then checking the stats from each of these may show you the cause of the problem without needing faults to look at this for you.
