What would cause TG582n to to lose WiFi on all devices at the same time
Cheers Adam
Although I am a bit sceptical that it will make a difference judging by the info contained in this thread
Perhaps when you have had the chance to warm up, have a brew and catch your breath. with your feet up
Then read & absorbed this entire thread & the links contained within
You can advise what PlusNet will do in respect of the ongoing known issue(s) the TG582n has & what they will do to get them rectified once & for all ?
Although I am a bit sceptical that it will make a difference judging by the info contained in this thread
Perhaps when you have had the chance to warm up, have a brew and catch your breath. with your feet up
Then read & absorbed this entire thread & the links contained within
You can advise what PlusNet will do in respect of the ongoing known issue(s) the TG582n has & what they will do to get them rectified once & for all ?
Dear PlusNet now that I am asking, will you be so kind & please send me a link to the default factory Stock firmware without your branding on it,
to rule out any conflicts in code that could potentially cause issue(s)
Whilst I wait the 3rd TG582n router as you do not supply alternative make(s) / model(s)
I promise to use it for sensible testing to destruction as in Beta testing etc
Thank you Chris
I am not sure if the thread you remember is the 1 where Graham tested several faulty routers in his basement, if so there is a link to it within this thread
Much appreciated
to rule out any conflicts in code that could potentially cause issue(s)
Whilst I wait the 3rd TG582n router as you do not supply alternative make(s) / model(s)
I promise to use it for sensible testing to destruction as in Beta testing etc
Thank you Chris
I am not sure if the thread you remember is the 1 where Graham tested several faulty routers in his basement, if so there is a link to it within this thread
Much appreciated
Something is niggling at me making me suspect that an earlier firmware will not solve the issue(s),
Nevertheless that still did not 100% conclusively rule your TG582n out of the running,
I would liked to have seen you take the TG582n through the 10.2.2.B Firmware for 100% testing although
I suspect the results may of not been to did-similar to the 8.44.J Firmware
I guess we will never know now
Nevertheless that still did not 100% conclusively rule your TG582n out of the running,
I would liked to have seen you take the TG582n through the 10.2.2.B Firmware for 100% testing although
I suspect the results may of not been to did-similar to the 8.44.J Firmware
I guess we will never know now
Quote from: Chris Right, there's a lot of information in this thread and to be honest I've got confused just reading through it. So can we skip back to the start and get some simple information to see what's going on..
For anyone having this specific issue (wifi and/or ethernet dropping on all LAN devices) can you let me know:
- Which firmware are you using?
- How many devices do you have connected on wired and wireless?
- Do any of these have static internal IP addresses?
- Have you ran any commands via CLI on the router?
- Have you tested a different router and did that work without issue?
-What are the 1st (4 Numbers of the serial Number1st 4 Numbers represent the Year / Month of manufacturer)
-What steps do you take to resolve the issue (even if it is a temporary fix)
-Does the TG582n have any other issues that you have experienced
-Are there any obstruction IE: Walls etc
1. Firmware 10.2.2.B EH as supplied out of the box
2. Typically anywhere between 3 - 10 Devices connected (Does not matter how many is connected at any one time when connection drops)
3. All WiFi devices are always assigned Static IP addresses and are named accordingly
4. Assigned OpenDNS servers & flushed PlusNets DNS servers for testing, Disabled all power management features (except USB as it is set to on by default and can not be disabled via standard Telnet commands, enabled = reduce dead spots in the wireless coverage,
5. Tested with a different TG582n with same results
6. Serial Number 1st 4 digits, 1st TG582n 1324, 2ns TG582n 1330
7. Typically turning Off / On the TG582n's onboard WiFi Button resolves the WiFi outage
8. It suffers from ethernet dropout at the same time & separately, and the above fix in 7 sometimes works (although on some occasions switching Off / On the little black onboard button restores connectivity
9. Does not matter if the devices are in the same room and or within a couple of feet from the Routers
I have added a couple more answers to a couple more questions In Bold I feel should be asked (No offence to Chris as he is trying, even though he has a fair amount of workload)
@Penfold
Great suggestion to have a sticky
The only other difference I can initially see so far between the 2 TG582n's is the product code
Quote
Product Name: TG582n
Serial Number: CPXxXxXxXxX
Software Release: 10.2.2.B
Software Variant: EH
Boot Loader Version: 1.0.5
Product Code: Serial Number 1324 - 3701603B, Serial Number 1330 - 3701603C
Board Name: DANT-T
If any other info required other than listed in this thread please ask
You can find the info by clicking on http://192.168.1.254/cgi/b/info/?be=0&l0=1&l1=0
if we could be getting anywhere howeverApproximately 20 minutes ago, I went to use my phablet & noticed the WiFi icon greyed out, checked my phone and no WiFi icon means they are not connected yet again)
Could not tell you how long they had been like it as Ethernet is not affected
Upon looking in the logs, I see an entry for 02:02 AM
[code=TG582n Router GUI file=Security Log] Feb 11 02:02:41 FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 81.92.148.193 Dst ip: 91.xxx.xx.xxx Type: Time Exceeded Code: Time to Live exceeded in Transit[/code]
[code=Tracert file=81.92.148.193]
C:\Users\Test-Rig-1>tracert 81.92.148.193
Tracing route to its-gw-f51.cpsnet.cz [81.92.148.193]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms dsldevice.lan [192.168.1.254]
2 32 ms 32 ms 32 ms lo0-central10.ptn-ag01.plus.net [195.166.128.190
]
3 31 ms 31 ms 31 ms link-a-central10.ptn-gw01.plus.net [212.159.2.12
8]
4 31 ms 30 ms 31 ms xe-5-2-0.ptw-cr01.plus.net [212.159.0.104]
5 84 ms 87 ms 45 ms te-3-4.car5.London1.Level3.net [217.163.45.181]
6 31 ms 30 ms 30 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]
7 31 ms 31 ms 31 ms ae-124-3510.edge5.london1.Level3.net [4.69.166.3
7]
8 31 ms 31 ms 30 ms uk-lon01a-rd3-s-15-0.aorta.net [213.46.174.9]
9 59 ms 59 ms 60 ms uk-lon01b-rd1-ae12.aorta.net [84.116.130.14]
10 59 ms 83 ms 83 ms at-vie15a-rd1-xe-2-0-0.aorta.net [84.116.130.254
]
11 62 ms 62 ms 62 ms at-vie01a-rd1-xe-0-0-0.aorta.net [213.46.173.189
]
12 63 ms 59 ms 90 ms 213-46-160-178.aorta.net [213.46.160.178]
13 59 ms 60 ms 59 ms 213.46.180.5
14 58 ms 58 ms 58 ms cz-pra-pop115-rb1-vla2119.net.upc.cz [84.116.221
.77]
15 58 ms 59 ms 59 ms 213.46.172.130
16 59 ms 59 ms 60 ms R1-sitel.coprosys.cz [81.92.159.162]
17 64 ms 64 ms 65 ms 77.104.243.113
18 63 ms 63 ms 64 ms its-gw-f51.cpsnet.cz [81.92.148.193]
Trace complete.
[/code]
Therefore making me now start to think if it could be caused by some sort of attack like a DDos, Smurf attack etc & the TG582n is either being over cautious or can not handle the attack(s) and shuts down the connectivity.
In which case the TG582n is doing its job & prevents these attack(s) from getting through to the devices on the network
Results of http://cqcounter.com/whois/
[code=Lookup Who is IP file=81.92.148.193] - Geo Information
IP Address 81.92.148.193
Host its-gw-f51.cpsnet.cz
Location CZ CZ, Czech Republic
City Rosice, 86 -
Organization CoProSys a.s.
ISP CoProSys a.s.
AS Number AS39906 CoProSys a.s.
Latitude 49°91'86" North
Longitude 15°94'75" East
Distance 982.65 km (610.59 miles)[/code]
The traditional fix to switch Off / On the onboard WiFi Button did not work and had to turn the Router Off / On by the little black onboard button at the back of the router.
P.S
I did not have to look far to find another thread started on « on October 26, 2012, 00:15:12 » with the same / similar issues that was also not resolved by the time it got to 13 pages in length and looked like the last main post prior to the recent bump was on « Reply #197 on October 02, 2013, 18:55:20 »
That is an equivalent of a whole Year without so much as a resolution in sight
What does PlusNet have to say for knowing of their shoddy Routers for far too long and not even attempted to fix & or replace with better make(s) / model(s) ?
It also appears that does not matter if the TG582n is on the FTTC or ADSL, Old or Newest Firmware
How much are you proposing Plusnet should increase the monthly subscription by to pay for better routers?
It's not affecting 99% of users, and only affects a tiny minority who have issues with the router.
Clearly it is not a waste of money as far as Plusnet are concerned - it allows them to deliver a service that 100,000's are happy with at the keenest price.
If the issues were as widespread as you are trying to imply they would have done something long before now.
Clearly it is not a waste of money as far as Plusnet are concerned - it allows them to deliver a service that 100,000's are happy with at the keenest price.
If the issues were as widespread as you are trying to imply they would have done something long before now.
So you like to see the waste of money going down the drain then ?
You have not got access to PN's figures so can not logically make that statement
My statements & findings are based on TG582n's that are not in use for a variety of reasons IE: reports on these very forums that members will not be using theirs, the vast amount I have seen on some famous auction websites over the past couple of years, that are not in use, people already have a preferred router they want to use resulting in their supplied TG582n still boxed gathering dust.
Thus increasing the amount that are not tested & if any issue(s) are being left unreported
We are talking about the exact same Make / Model Router from the same Manufacturer that is supplied to several ISP's country wide & possible to other countries.
You have not got access to PN's figures so can not logically make that statement
My statements & findings are based on TG582n's that are not in use for a variety of reasons IE: reports on these very forums that members will not be using theirs, the vast amount I have seen on some famous auction websites over the past couple of years, that are not in use, people already have a preferred router they want to use resulting in their supplied TG582n still boxed gathering dust.
Thus increasing the amount that are not tested & if any issue(s) are being left unreported
We are talking about the exact same Make / Model Router from the same Manufacturer that is supplied to several ISP's country wide & possible to other countries.