Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
What's wrong with this line?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: What's wrong with this line?
What's wrong with this line?
02-11-2012 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ADSL Link Downstream Upstream
Connection Speed 287 Kbps 1079 Kbps
Line Attenuation 39.5 dB 20.8 dB
Noise Margin 9.7 dB 5.8 dB
This is after a phone fault which took out the telephone for 2 weeks. Now sync rate is abysmal. Connected to test socket via new filter with no other telephony equipment connected. Must be some sort of restriction triggered by the fault.
Connection Speed 287 Kbps 1079 Kbps
Line Attenuation 39.5 dB 20.8 dB
Noise Margin 9.7 dB 5.8 dB
This is after a phone fault which took out the telephone for 2 weeks. Now sync rate is abysmal. Connected to test socket via new filter with no other telephony equipment connected. Must be some sort of restriction triggered by the fault.
Message 1 of 6
(1,010 Views)
5 REPLIES 5
Re: What's wrong with this line?
02-11-2012 11:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's quite off, a diagnostic test that I've just performed shows me the sync rate is 10859kbps. Before I saw that I was thinking along the same lines as yourself.
I can see an active connection of over 24 hours in duration at the moment so I'd restart the router in order to disconnect/reconnect.
Let me know if there's still an issue beyond that.
I can see an active connection of over 24 hours in duration at the moment so I'd restart the router in order to disconnect/reconnect.
Let me know if there's still an issue beyond that.
Message 2 of 6
(451 Views)
Re: What's wrong with this line?
02-11-2012 11:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For clarity - is this the line linked to the Forum Account
Message 3 of 6
(451 Views)
Re: What's wrong with this line?
02-11-2012 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 4 of 6
(451 Views)
Re: What's wrong with this line?
02-11-2012 5:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well spotted, Jim, not my account but one belonging to someone at the other end of the village. My own line is fine, thanks. It had held sync for around 850 hours until we had a power outage on Wednesday evening.
Back to the case in point, I was typing the message with one hand whilst on hold waiting to talk to Plusnet Tech. Support. When I eventually got through, the tech. support guy reckoned the profile had been banded. I guess I should have spotted that because the sync rate is right at the top of the lowest band ( http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#bandedProfiles ). I was told that the line should un-band itself after 3 days of stability; in which case the clock should have started at about the time I posted originally. Is that really true or do I need to ask Plusnet to intervene? Also, the downstream SNR was only about 9 dB. What's the point of banding if it does not give rise to an enormous SNR?
Back to the case in point, I was typing the message with one hand whilst on hold waiting to talk to Plusnet Tech. Support. When I eventually got through, the tech. support guy reckoned the profile had been banded. I guess I should have spotted that because the sync rate is right at the top of the lowest band ( http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#bandedProfiles ). I was told that the line should un-band itself after 3 days of stability; in which case the clock should have started at about the time I posted originally. Is that really true or do I need to ask Plusnet to intervene? Also, the downstream SNR was only about 9 dB. What's the point of banding if it does not give rise to an enormous SNR?
Message 5 of 6
(451 Views)
Re: What's wrong with this line?
05-11-2012 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As I don't have the details for the account I can't clarify is this has been removed yet. With your profile un-banding itself after 72 hours this is very unlikely to happen and will probably require a intervention by us.
If you can PM me the details I'd be happy to take a look.
If you can PM me the details I'd be happy to take a look.
Message 6 of 6
(451 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: What's wrong with this line?