What's going on, High MS
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What's going on, High MS
21-04-2014 2:49 AM
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I have ran speed tests and such across my internet and everything is fine. I phoned up plusnet and the guy also told me everything is fine with my connection. My net has never had this problem before and nothing has changed.
I had ordered a new router from you guys to eliminate any problems and im using new cables to connect the router and my pc to eliminate that being the problem.
My xbox one is always on strict also so that is never a lag free experience where as it was open up until around christmas.
When i game on my PC I play World of Warcraft and my home ms is usually around 30-40 which is normal for me and its playable. Recently though i keep getting spikes of up to 2000ms at random times. I'm not downloading and no 1 else is using the internet at all. The world MS of the game is always low when my home ms goes sky high.
I have checked google and these forums and all I keep seeing are posts abut high MS/ping.
If there is something on your end that is messed up could you please let me know as I'm pulling my hair out trying all these fixes for something that may not be broken on my end.
If you need information from me I'll happily do/post what you need or you could phone me at any time. Would just like to get this fixed as it feels like the service is degrading and slowly coming to an end for me.
Thanks. Chris.
Re: What's going on, High MS
21-04-2014 3:25 AM
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Re: What's going on, High MS
21-04-2014 5:14 AM
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dick:quote
Re: What's going on, High MS
21-04-2014 11:18 AM
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Please gather the information requested here - http://community.plus.net/forum/index.php/topic,96155.0.html
@redbull2k14,
Please post this information on a separate thread.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: What's going on, High MS
21-04-2014 12:13 PM
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Re: What's going on, High MS
21-04-2014 12:15 PM
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Re: What's going on, High MS
21-04-2014 12:17 PM
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Re: What's going on, High MS
21-04-2014 12:34 PM
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Re: What's going on, High MS
21-04-2014 12:36 PM
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Re: What's going on, High MS
21-04-2014 12:46 PM
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I have removed the spurious posts
Re: What's going on, High MS
21-04-2014 6:48 PM
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Well done, a comprehensive set of stats, which tells a number of stories...
1. There is a slight improvement when connected to the test socket, so your internal wiring might be causing some issues. I say might because when connected to the test socket you get a slightly faster synch speed, however, that is also at a lower SNRM, so possibly these cancel each other out.
2. The error counts are excessive. The non-test socket figures (if I read local error second count as seconds) is twice the connection time. The count for the test socket count is crazy.
3. The PN line profile is lower than that reported by BT, the achieved data transfer rate is markedly lower than the PN profile.
4. The raw synch speed is a bit lower than what might be expected for a line with 42dB attenuation.
Can you please do the following...
1. Try a different filter.
2. Do a quiet line test - dial 17070 option 2 - if the line is noisy, raise a noisy line fault with your phone line provider (if not PN) - do not mention bb fault (they'll play ping-pong with you) - there is no point chasing a bb issue whilst the voice line is noisy
3. Raise a fault report here http://faults.plus.net
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: What's going on, High MS
24-04-2014 4:39 AM
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Any more ideas/suggestions for me to try its getting beyond a joke now. Can't even post on this forum at times due to the problem.
Re: What's going on, High MS
24-04-2014 9:38 AM
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Quote from: Xch5733 error page telling me to reload as my sessions has timed out.
This is a known fault with the forums when attaching pictures.
Have you guys tried placing the PS3 into the DMZ? That worked (somewhat as I've other odd issues with my connection) for me.
Re: What's going on, High MS
24-04-2014 9:42 AM
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Re: What's going on, High MS
24-04-2014 2:58 PM
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I've also been having serious latency issues the last week or so. I simply cannot play an FPS game at the moment. My ping spikes anywhere between 25ms and 400+ every few seconds. If I do a ping test in cmd prompt to bbc, the 5 ping results are not always consistent.
I believe the problem lies in my upload speed being too low, so as soon as any application on the network uses the entire upload bandwidth, it brings the entire connection down with it.
I did a speed test and it's registering at 0.90mb/s, which is bloody terrible if you ask me. I've had it faster in the past.
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