Well that didn't work out

[#1]

Thanks Joanne for trying to get me a higher speed.
Trouble was I had no connection whatsoever for the better part of a week, missed the chance to have a webchat with our daughter and grandson over the Easter break, most inconvenient.
What I want to know, if someone at Plusnet can tell me, is why can I not have a 1mb fixed line speed? I have been told I can have either 0.5mb, which is way below what my line will take, or 2mb which is far above what my line will stand. Who decides I can't have something in between? Is it BT or is it Plusnet? Can someone please tell me!

[#2]

Hi farnorth,
Thanks for your time on the phone today. As discussed it's probably better to stay on Max as your current IP profile is 1000k.
Jojo