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Webstats missing

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats missing

The webstats were not generated last night.
Can someone give the script a kick.
8 REPLIES 8
dgdclynx
Grafter
Posts: 187
Registered: ‎05-04-2007

Re: Webstats missing

I have raised a ticket pointing out that I am not alone cos Mike in Customer Support on CS has also reported things havent worked.
I said that a Service Status should be put out and one for the current mail authentification problems.
Anybody else should also raise a ticket to prod PN to do something.

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats missing

I raised a ticket over an hour ago - no reply yet. I think they must be busy Wink
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Webstats missing

Hi there,
I'll get a problem raised for the Webstats issue and post a Service Status. There already is a Service Status for mail authentication. Mand has also just posted this.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats missing

I take it all back - there is a reply saying that they are working on it. I just didn't get a notification email - even though I can now (sporadically) collect my email.
[Edit] Thanks Bob. now that you're around I'm sure that it'll get sorted quickly....
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Webstats missing

Hi guys,
Can you check if these have arrived? I've had a look at a few accounts and the stats now seem to be there.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats missing

Mine are there - I collected them over an hour ago
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Webstats missing

Thanks Tony
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
kdiment
Rising Star
Posts: 243
Thanks: 32
Registered: ‎30-06-2007

Re: Webstats missing

Yes, they appeared this afternoon, but mine seem to contain a lot of duplicated entries.