Webchat option is blocked
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- Re: Webchat option is blocked
28-07-2018 10:16 AM
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Does anyone know why the Plusnet website is stopping me contacting support via webchat?
I've been trying for a couple of days but the website just says that my browser is blocking webchat. This happens with Firefox and Edge.
It's disappointing that Plusnet are putting obstacles in the way of contacting support.
Fixed! Go to the fix.
Re: Webchat option is blocked
28-07-2018 10:23 AM - edited 28-07-2018 10:25 AM
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It’s not Plusnet. You need to disable the pop up blocker that’s built in to most browsers to get web chat to work. You will find the control in the browser settings.
See. https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting
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Re: Webchat option is blocked
28-07-2018 10:36 AM
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Thanks to Baldrick1 for replying.
I have already tried disabling the pop-up blocker and ad blocker in both browsers but this doesn't make any difference.
Re: Webchat option is blocked
28-07-2018 11:00 AM
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Re: Webchat option is blocked
28-07-2018 12:08 PM - edited 28-07-2018 12:09 PM
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Hi..
If you have add blockers active on your browser, this will prevent the webchat from working.
Sorry.. Just seen all the other responses.. Just ignore me. 🙂
Re: Webchat option is blocked
28-07-2018 12:40 PM
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I understand that Ghostery stops it working also.
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Re: Webchat option is blocked
28-07-2018 12:46 PM - edited 28-07-2018 12:47 PM
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Webchat working for me on Google chrome
https://www.plus.net/home-broadband/contact/residential/customer-services/
28-07-2018 3:17 PM
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Thanks for all the replies. I have tried several different routes to get to webchat support, including links provided in this forum, but I am still no further forward.
I don't understand why I could use webchat a couple of months ago using the same browser, same settings and same extensions as I have now, but I can't use it now.
That to me is a definition of poor customer support. I'll probably move to a different ISP when my contract expires in a couple of months.
Re: Webchat option is blocked
30-07-2018 9:12 AM
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Sorry to hear you're having problems contacting us via live chat.
Can you try disabling all extensions and trying again?
In addition, I'm happy to help with your query over here. Feel free to PM me.
Re: Webchat option is blocked
10-08-2018 10:52 AM
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I have tried to deal with webchat to answer customer questions, but each time in the contact us it never gets to the contact us on the webchat say unavailable on this option, why?
how can you webchat on the contact us if it is always greyed out!
Re: Webchat option is blocked
10-08-2018 2:57 PM
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Hi pali888,
I am sorry to hear you have been experiencing issues contacting us via Webchat. The Webchat facility is affected by volume similarly to queuing on the telephone, if there are high volumes then we would close Webchat as a temporary preventative measure.
along with this as Gandalf mentioned above have you tried disabling any extensions you may have.
Re: Webchat option is blocked
04-09-2018 7:02 PM
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Webchat is broken.
Am I supposed to accept 3rd party cookies (AKA advert tracking)?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Webchat option is blocked
04-09-2018 7:17 PM
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Hi @VileReynard
Sorry to hear you are experiencing issues with our Webcat service.
Do you see anything along the lines of
"Your browser's blocking online chat
To chat to us, please switch off any ad blocking software" ?
Thanks,
MoR
Re: Webchat option is blocked
04-09-2018 10:26 PM
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Yes, indeed - ""Your browser's blocking online chat, yada yada"
So I switched my adblocker off for Plusnet only and it made no difference.
Possibly, you use an unknown 3rd party for provision of your chat function?
However, I've got my browser set to block 3rd party cookies (advertising and tracking), so I assume that's the problem.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Webchat option is blocked
05-09-2018 12:22 PM
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Hi @VileReynard,
Have you been able to, or would you be able to, try and access the webchat feature whilst allowing the browser to accept 3rd party cookies?
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