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Weather stops internet ...

FIXED
Jus
Grafter
Posts: 39
Thanks: 1
Registered: ‎03-03-2019

Re: Weather stops internet ...

Thanks for looking into it for me .
I've gone onto the link now .
Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 283
Registered: ‎01-01-2012

Re: Weather stops internet ...

Thanks for getting back to us @Jus

I'll get the open ticket updated shortly with confirmation of the engineers visit

Let us know how you get on after the visit

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Jus
Grafter
Posts: 39
Thanks: 1
Registered: ‎03-03-2019

Re: Weather stops internet ...

Hi,

I've had an engineer out now and I believe the problem is resolve .
We have had heavy rain and string winds yesterday / today , so if you wouldn't mind doing a report to see if the internet has dropped in the last few day for me please .
If nothing shows the problem has been resolved .
Thank you guys for all the support , you have all been fantastic!!
Also the engineers were brilliant too , if you can forward that onto openreach that I was very impressed with the service.

Plusnet Help Team
Plusnet Help Team
Posts: 1,151
Thanks: 181
Fixes: 54
Registered: ‎09-10-2018

Re: Weather stops internet ...

Fix

Thanks for the update, @Jus.

 

For your convenience, I've dropped your connection log (red/green vertical line indicates a drop/reconnect) in below:

 

 

After reviewing the connection logs from prior to the visit, I can see a clear and striking improvement but really the proof is in the pudding.

 

How has your experience been?

 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Jus
Grafter
Posts: 39
Thanks: 1
Registered: ‎03-03-2019

Re: Weather stops internet ...

Hi,
Sorry for the late reply , I believe that the issue had now been resolved and have not had the internet drop out in adverse weather .

Plusnet Help Team
Plusnet Help Team
Posts: 1,573
Thanks: 262
Fixes: 55
Registered: ‎26-03-2018

Re: Weather stops internet ...

Thanks for letting us know, @Jus

 

If we can be of further assistance in the future, please do not hesitate to get back in touch. 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team