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Vulnerable customers left with no support. NO internet!

Zeroblue
Newbie
Posts: 4
Thanks: 1
Registered: ‎30-03-2020

Vulnerable customers left with no support. NO internet!

Connection at less than 1Mbps and on top of that connection frequently drops. Left like this for days. Nobody to get in touch with, can't get through by phone no on-line chat to raise a ticket! Longstanding customers isolating and in the vulnerable group, left high and dry by Plusnet

1 REPLY 1
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,375
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: Vulnerable customers left with no support. NO internet!

Hi there @Zeroblue, thanks for getting in touch.

 

I am sorry to hear of the issues you're having. I have tested your line today and though no faults are being detected, there are a high number of errors occurring. I have amended some settings on your line to try improve this, but it may not resolve the issue.

 

If after the next few hours the issues persists, I would advise completing our troubleshooting steps here and getting your router connected to the test socket as shown here. If you then still experience issues, if you can please log a fault here I can get this progressed for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team