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Volunteers for 21CN Premium Services

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Grafter
Posts: 83
Registered: ‎08-08-2008

Volunteers for 21CN Premium Services

Folks;
Thanks for your comments on the trial.  I've noticed a couple of people who are concerned about support in the CSC.  I look into this next week and will create a Help Wizard section on 21CN to try and improve the process and our response.  I'll ask the team to also send out a survey next week to get views on the trial to date to make sure we haven't missed anything.  For info we have over 700 customers on the trial now. Right on to the interesting bit...
We are looking for some volunteers to try some of the premium 21CN services and give use feedback on the results.  These services are similiar to the MAX Premium option on IP Stream.  However, there are also some different services on offer such as assured bandwidth and quality of service offerings for VOIP users.  Finally, I'd also like some volunteers who we can apply different stability options on the line to gauge the impact on service etc.
If you are interested can you drop me a PM.
Thanks all,
Fletch
26 REPLIES 26
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Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Volunteers for 21CN Premium Services

I think we need a few more details before volunteering. Nobody wants an unstable service that they can't use half the time.
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Community Veteran
Posts: 2,200
Thanks: 20
Fixes: 5
Registered: ‎01-08-2007

Re: Volunteers for 21CN Premium Services

In my view, 21CN is pretty unstable alot of the time..... Roll_eyes
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Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Volunteers for 21CN Premium Services

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stability options on the line to gauge the impact on service

sent request for this fletch
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Moderator
Moderator
Posts: 20,233
Thanks: 3,747
Fixes: 410
Registered: ‎06-04-2007

Re: Volunteers for 21CN Premium Services

Have PM'd Fletch Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Volunteers for 21CN Premium Services

What I find damn annoying is replying to a request (sent email) then hearing nothing, not even an acknowledgement the email has been received..
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Volunteers for 21CN Premium Services

I'll catch up with Fletch on Monday, I'm sure he's already planned to respond to you all soon.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Volunteers for 21CN Premium Services

i sent fletch a PM telling him i decided not to try the stabilty option as the latency is enough of problem for me at the mo and having the possabilty of the satbility options going haywire when the latency is just about starting to get better/fixed would drive me nuts Crazy
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Grafter
Posts: 204
Registered: ‎07-08-2007

Re: Volunteers for 21CN Premium Services

yeah - me too... I can adjust SNR margins like many of us here - but, I don't really want the wife to have any more reasons to moan about our connection than she already has!!  Wink
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Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Volunteers for 21CN Premium Services

Still nothing heard!
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Volunteers for 21CN Premium Services

Guys - Please be aware that Fletch is away on holiday at the moment and will collate the PM's that have been sent when he gets back next week.
I strongly suspect I will be the new recipient of said PMs Smiley
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Rising Star
Posts: 213
Thanks: 2
Fixes: 1
Registered: ‎01-08-2007

Re: Volunteers for 21CN Premium Services

I am interested in anything that would improve VOIP as I use Skype a lot.
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Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Volunteers for 21CN Premium Services

have read of the QoS and Digital Line Management on WBC section here http://www.samknows.com/broadband/21cn_broadband.php
iam on the basic best effort at the mo. well suppose to be. jimbo says iam but unlike the old max preminum where you got the extra upsync with it this one the end user just cant tell if BTw have enabled it or not
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Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Volunteers for 21CN Premium Services

Call me Jimbo again and I'll get the mods to ban you Smiley
Guys - We're talking about enhanced service management (read as enhanced care) and elevated traffic (read as max premium without the upload improvement).
Fletch is back on Monday at which point I suspect I'll have a list in my inbox of orders he wants me to place Wink
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Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Volunteers for 21CN Premium Services

if your going to be giving the real time QOS a trial then i will give that blast on just my XBL traffic.
i doubt you are tho as it seems that it needs some config's for it to know which packets to give the prioity to but iam sure with PN's dpi network you will soon master this option
its a shame that none of QOS options on offer by BTw are not on the upload.
any one know what the reasoning behind BTw to not offer it on upload?
by the way MR JAMES B Wink is it standard or elveted best effort iam on at the moment?
also do you rekon this is the reason behind the fixed sync's iam seeing mine seem to be 3072 bottom end and 4544 top end all tho i dont see any in between syncs
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Digital Line Management (DLM), which first made it's appearance with the launch of ADSL Max last year, will remain in place for all WBC products (except fixed rate products). In addition to the standard "fixed rate" and "fully rate adaptive" configurations, a new DLM configuration now seems to be available called "Banded". A line in a Banded configuration may only operate within the bounds of an upper and lower limit - this could be useful for people finding their lines re-syncing at 150kbps!