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View my usage still broken?

FIXED
plustrev
Grafter
Posts: 58
Thanks: 2
Registered: ‎04-03-2009

View my usage still broken?

Hi, is there still a problem with "view my usage".

I have not had a problem until my month changed over on 10th March, and now I can see no usage.

I find this very useful as I am on a 10gb limit so check it fairly often.

Thanks for any help.

5 REPLIES 5
jab1
Legend
Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: View my usage still broken?

As you are still on a limited package, it SHOULD show for you.

@Chris or any PN staff?

John
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: View my usage still broken?

Fix

Hi @plustrev,

 

Although I believe there is still a problem displaying usage, this should only affect customers on unlimited usage packages, so I believe the problem on yours isn't the same.

 

It looks like you connection has been up for quite some time. Could you try disconnecting the router for a little while as this usually fixes the usage not recording on capped accounts.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet
MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: View my usage still broken?

Mine hasn't worked reliably for some long time.  Tried over the last few days but nothing reported!

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

plustrev
Grafter
Posts: 58
Thanks: 2
Registered: ‎04-03-2009

Re: View my usage still broken?

Followed HarryB's advice and view my usage now working. Thanks to all.

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: View my usage still broken?

Fantastic news, thanks for letting us know.

If there's anything further/else we can help with please feel free to get back in touch.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button