View My Broadband Usage - not working once again
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Re: View My Broadband Usage - not working once again
19-06-2017 9:15 AM
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@plustrev firstly, I'm sorry that you're impacted by this issue I understand how frustrating it must be to not be able to monitor your usage.
@plustrev wrote:
Still not working and no response from Plusnet.
I think this is a little unfair, we absolutely are responding to this thread. It may not always be good news but we are responding.
@plustrev wrote:
Can we have some info about the problem from Plusnet staff and hopefully a solution.
The problem has been resolved for the vast number of users, there are a very small number of customers still affected
and we still have no ETA on when this will be fixed.
Re: View My Broadband Usage - not working once again
19-06-2017 10:01 AM
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Thanks Jono H.
I posted my problem last Wednesday, you are the first Plusnet to respond following my second post.
That is why I said no response from Plusnet. So unfair?
Re: View My Broadband Usage - not working once again
19-06-2017 3:36 PM
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We can't always reply with updates to forum posts as speedily as some may like I'm afraid. We do provide updates when available though.
Re: View My Broadband Usage - not working once again
19-06-2017 5:07 PM
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As a footnote to my post last Thursday, I've just checked my usage history page again and it seems to be back working!
This is in spite of my being told that it had been discontinued! I'm not complaining, the longer it stays working the better as this facility is essential to customers on the limited 10GB allowance.
Re: View My Broadband Usage - not working once again
04-07-2017 7:01 AM - edited 04-07-2017 7:02 AM
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I discovered this a few days ago and flagged it in a separate forum post as well as discussing with customer support.... Just rechecked and it's still AWOL for me.
It might not be essential if you're on an unlimited package but it is extremely useful when you have a house full of kids on their devices and you're trying to track what's what with usage, etc.
Ralph
Re: View My Broadband Usage - not working once again
04-07-2017 11:52 AM
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Apologies for any inconvenience this is causing, however I'm afraid there's no estimated date for this to be resolved.
Having said this, by any chance have you tried disconnecting/reconnecting your router, as this does sometimes resolve the issue temporarily.
Re: View My Broadband Usage - not working once again
04-07-2017 8:17 PM
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Phew, I disconnected my router from the line for 15 minutes and 6 hours later my usage page worked, first time in 23 days.
Steve.
Re: View My Broadband Usage - not working once again
27-07-2017 2:43 PM
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I am on 10Gb limited broadband. In April I used 10.14Gb and was charged £5. I couldn't view my usage at that time. In May I couldn't view my usage. Suddenly in June I could see my usage all month. This month my usage disappeared again.
How can it work and then not work? It sounds like you've got 6 slots of usage available and when somebody complains when they get "sorry, there's nothing to show at the moment" you give one of the slots to them until you get six more then they get kicked out again!!!
What is going on here? This is what Plusnet Chat said in April:
So how do we lesser mortals check our usage?
Re: View My Broadband Usage - not working once again
27-07-2017 3:18 PM
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Re: View My Broadband Usage - not working once again
27-07-2017 5:10 PM
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Have rebooted but it still isn't working I'm afraid.
Re: View My Broadband Usage - not working once again
27-07-2017 5:25 PM
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Re: View My Broadband Usage - not working once again
27-07-2017 10:33 PM
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Yey! It's working. However, my month is up in two days time so I bet it will disappear again! It still doesn't explain how it can go off and on. Surely it either works or it doesn't. It is really essential for metered users to have this as all future Windows 10 major upgrades is likely to cost us a £5 penalty.
@StayinAlive wrote:
The agent could tell me exactly how much data I had used every day this month so why can't that information be made available for us.
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