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Very slow upload speed

Posts: 1
Registered: ‎05-11-2015

Very slow upload speed

Recently moved house, a new line was installed by Openreach on the second attempt (they ended up having to fix an underground cable) 13 days ago. Since then the download speeds have varied between 1 and 11Mbps, but usually around 9 or 10. The problem is the upload speed, which varies between zero and 0.05Mbps. So obviously something is seriously wrong.
I'm using the same equipment as I used at my previous address, apart from a new rj11 cable. The router is plugged directly into the master socket. A quiet line test reveals no noise. The numbers I'm posting below don't mean much to me but perhaps someone can make some sense of it, I'd be grateful.

Product Name: TG585 v8
Software Release:

DSL Connection
Link Information
Uptime: 3 days, 21:36:39
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 64 / 10,624
Bandwidth (Up/Down) [kbps/kbps]: 60 / 11,768
Data Transferred (Sent/Received) [MB/GB]: 502.92 / 7.20
Output Power (Up/Down) [dBm]: 10.5 / 20.0
Line Attenuation (Up/Down) [dB]: 38.5 / 51.5
SN Margin (Up/Down) [dB]: 7.0 / 2.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 23,754 / 0
FEC Errors (Up/Down): 912,000 / 579,917,075
CRC Errors (Up/Down): 66,684 / 849,867
HEC Errors (Up/Down): 442,499,090 / 1,694,035

1. Best Effort Test:
Download  Speed
9.39 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speed achieved during the test was - 9.39 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 10.32 Mbps
2. Upstream Test:
Upload Speed
0.03 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

We were unable to identify any performance problem with your service at this time.

Community Gaffer
Community Gaffer
Posts: 17,688
Thanks: 667
Fixes: 167
Registered: ‎05-04-2007

Re: Very slow upload speed

Looking at the line it's likely to need an engineers appointment, can you run through the faults checker at so we can get that tested and raised.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff