Very slow speeds (suddenly)

[#1]

hi guys, i wonder if you could take a look at my connection?
i'm getting really bad latency (over 1000ms to everywhere that i ping including www.plus.net) & download speeds are abysmal.
i have ran through the bt wholesale speed test with bizzare results:
on test 2 i am getting 0.18 Mbps download
& 0.19Mbps upload
on test 3(after logging into BT's network I got: 1.62Mbps (slightly lower than normal, usually get about 1.80 - 1.90 Mbps)
& upload of 0.01 Mbps.
have rebooted router etc. & went through the usual troubleshooting. & think it must be either a line fault, or something to do with plus-net?
i noticed that there is maintenance on the traffic management system, but this is not until tomorrow morning

can you guys have a look at my line please? what information do you need me to provide?

[#2]

just did a trace to google, results below:
tracert www.google.com
Tracing route to www.google.com [173.194.41.148]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2  1344 ms  1280 ms    *    lo0-central10.pcl-ag08.plus.net [195.166.128.189
]
  3  753 ms  1410 ms    *    link6-central10.pcl-gw02.plus.net [84.93.249.234
]
  4  1318 ms  1117 ms  1210 ms  xe-2-2-0.pcl-cr02.plus.net [212.159.1.14]
  5  1308 ms  1302 ms  1403 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  6  1317 ms  1361 ms  1395 ms  72.14.223.32
  7  1394 ms  1332 ms    *    209.85.252.186
  8  1128 ms  1253 ms  1387 ms  72.14.238.55
  9  1295 ms  1301 ms  1376 ms  lhr08s03-in-f20.1e100.net [173.194.41.148]
Trace complete.
line fault?

[#3]

Can you post the stats from your router - noise margin, speeds and attenuation.
Also, if you can, the reported errors and the uptime

[#4]

Sorry for formatting issues, posted from phone
Line Status:Connected

DSL Modulation Type:ADSL_G.dmt
Annex Type:Annex A/L
Current Rate (Kbps)
Upstream              Downstream 
448                            1920
Max Rate (Kbps)
Upstream              Downstream 
776                                  2016
SNR Margin (dB)
Upstream              Downstream 
11                                  7.1
Line Attenuation (dB)
Upstream              Downstream 
  31.5                              63.5
Errors (Pkts) 0 0
[Moderator's note by Jim (Oldjim)  formatting tidied up ]

[#5]

You are on a long line but there isn't anything there which would give the problems you are seeing.
I think you should raise a fault at http://faults.plus.net but before doing that are the results from a wired or wireless connection - if wireless can you try wired

[#6]

Hi, tests were done on gigabit cat5e, speeds are also abysmal over wireless, have raised a fault, thanks

[#7]

Hi Roadrunner1024,
Our faults team will be in-touch once they've finished testing your line.