Very slow speeds after phone line problems
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- Re: Very slow speeds after phone line problems
Very slow speeds after phone line problems
02-01-2015 9:17 PM
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Can anything be done to speed up the recovery of our download speeds?
These are the BT Speed test results:
Best Effort Test: -provides background information.
Download Speed
0.15 Mbps
0 Mbps 4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.15 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.75 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.54 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.54Mbps
Additional Information:
These are the stats from my router:
Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 129 110
Attenuation (0.1 dB): 505 295
Output Power (0.1 dBm): 193 125
Attainable Rate (Kbps): 4892 1036
Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 4256 864 0 0
K (number of bytes in DMT frame): 134 28 0 0
R (number of check bytes in RS code word): 8 16 0 0
S (RS code word size in DMT frame): 1.00 8.00 0.0 0.0
D (interleaver depth): 32 4 0 0
Delay (msec): 8.00 8.00 0.0 0.0
INP (DMT symbol): 0.90 0.09 0.0 0.0
Super Frames: 347096 347096 0 0
Super Frame Errors: 439 148 0 0
RS Words: 23602494 2952619 0 0
RS Correctable Errors: 4825 93 0 0
RS Uncorrectable Errors: 27622 0 0 0
HEC Errors: 2406 98 0 0
OCD Errors: 49 0 0 0
LCD Errors: 49 0 0 0
Total Cells: 59161921 0 0 0
Data Cells: 360362 0 0 0
Bit Errors: 0 0 0 0
Total ES: 13 0
Total SES: 6 0
Total UAS: 28 28
These are the BT Speed test results:
Best Effort Test: -provides background information.
Download Speed
0.15 Mbps
0 Mbps 4 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.15 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.75 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.54 Mbps
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.54Mbps
Additional Information:
Re: Very slow speeds after phone line problems
02-01-2015 9:36 PM
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A warm welcome to the forums. PlusNet staff (CRT) will not be back on the forums until Saturday morning when there will be skeleton cover until Monday (with none on Sunday).
This line could get itself sorted out in 5 or so days... a SNRM reset on both US and DS ought to speed things up for you. HOWEVER once done, if there are any other issues, PlusNet will not be able to run tests / make changes until the 10 day training period has expired.
CRT might pick up your request here - or you could get on the phone and ask the CSC to put a reset through.
HTH,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Very slow speeds after phone line problems
02-01-2015 11:01 PM
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Edit: spelling!
Re: Very slow speeds after phone line problems
03-01-2015 10:20 AM
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Let any of us know if you have further problems.
Tony
Re: Very slow speeds after phone line problems
03-01-2015 10:38 AM
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Re: Very slow speeds after phone line problems
03-01-2015 10:58 AM
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