Very slow for over 2 hours
Hi @Dudgers,
I'm sorry that you've been experiencing poor speeds and for any inconvenience that this has caused you. I've tested your line but the test isn't picking up any problems at the moment and indicates that your line is currently syncing at 24mbps:
| GEA Test Detail | |||
| Circuit ID | NA | Service ID | BBEUXXXXXXXX |
| Test Outcome | Pass | ||||
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
| Description | GEA service test completed and no fault found . | ||||
| Main Fault Location | OK | ||||
| Sync Status | In Sync | ||||
| Downstream Speed | 24.0 Mbps | ||||
| Upstream Speed | 2.4 Mbps | ||||
| Appointment Required | N | ||||
| Fault Report Advised | N | ||||
| NTE Power Status | PowerOn | ||||
| Voice Line Test Result | Pass | ||||
| Bridge Tap | Not Detected | ||||
| Radio Frequency Ingress | Not Detected | ||||
| Repetitive Electrical Impulse Noise | Not Detected | ||||
| Cross Talk | Not Detected | ||||
| Estimated Line Length In Metres | 1427.9 | ||||
| Upstream Rate Assessment | Very Good | ||||
| Downstream Rate Assessment | Very Good | ||||
| Interference Pattern | Regular Interference Observed Daily | ||||
| Service Impact | No Impact Observed | ||||
| Interference Duration Longest Occurrence | ;00:00to23:45 | ||||
| Interference Location | Customer Premise | ||||
| Interference Observed In Days | 14 | ||||
| Home Wiring Problem | Not Detected | ||||
| Downstream Policing Discard Rate | 0.0 | ||||
| Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
| Technology | VDSL | ||||
| Profile Name | 0.128M-40M Downstream 3dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off | ||||
| Time Stamp | 2019-08-12T12:30:00 | ||||
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 25.4 Mbps | 26.3 Mbps | 26.0 Mbps |
| Up Stream Line Rate | 2.3 Mbps | 3.0 Mbps | 2.8 Mbps |
| Up Time | 690.0 Sec | 900.0 Sec | 899.5 Sec |
| Retrains | 0.0 | 2.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2019-08-25T10:59:07Z | 2019-08-25T11:14:07Z |
| Ingress Code Violation | 7 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
If the speed is still poor on your side, please can you confirm whether this is solely affecting wireless connections or if wired connections are affected too?
Hello @Dudgers,
We are happy to hear that your speed has now increased. I have checked the services available in your area and you are on the fastest speed available for your line I am afraid.
You can keep an eye on this here, should a faster speed become available. Please get back to us if you have any further queries.
