Very slow broadband
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Very slow broadband
30-04-2020 10:26 AM
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I have tried calling but your call centre is not taking calls as 10:00 GMT? and they directed me here, so I assume this is my only choice.
My broadband speed is presently down to 2.41 Mbps and seems to be getting slower. Can someone please do a SNR re-set or dim please?
Do I have to add more details here or can someone at Plusnet acces my info? My email address is mchudley@metronet.co.uk - I have been a customer for over 25 years.
Re: Very slow broadband
01-05-2020 3:51 PM
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Hi @pretendpopstar,
Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
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