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Very slow broadband

amsmith50
Hooked
Posts: 5
Registered: ‎13-02-2020

Very slow broadband

Lately my broadband speed has gone really slow.  It's so slow nothing works.  I have done a speed test at various points in the day and it is virtually down to 0 mbs.  I have tried rebooting my router and changing the wifi channel number but this has had no effect.  Please can this be checked to see what is wrong and something to be done about the slow speed. Regards Andrew

3 REPLIES 3
Kdog
Aspiring Pro
Posts: 154
Thanks: 76
Fixes: 8
Registered: ‎26-01-2018

Re: Very slow broadband

Hi.

First question here-have you done a wired speed test? Wifi channel changes aren't going to do anything if the line speed is poor. Checking over ethernet with just one device connected, and everything else off will show you your line speed.

If wired speed is fine, then wifi is the issue. Have you also gone through most of the channels, maybe using a wifi analyser app to track down the best channels for you? Also, which router a re you using?

If the wired speed is still low, then you're possibly looking at a line fault, and you'll want to clear the in home checks to make sure it's not your end.

First, check if the line is quiet. Call 17070 from a landline phone, pick option 2 for the quiet line test, and listen for any noise there. If it is, you have a phone fault. Do the test socket test below, but with just the phone connected and with a spare handset if possible.

Next, connect to your test socket, by removing the front plate of your master socket (there's a guide on this forum-just google plusnet test socket guide if you need help). Retest your broadband speed wired here with just the router connected. If speed here is good, the problem is inside somewhere, and you want to build back to normal set up bit by bit to find where the speed drops again. If it's still poor in the test socket, report a fault at faults.plus.net so they can start testing and get the engineers out if needed.
Pat154
Newbie
Posts: 1
Registered: ‎13-02-2020

Re: Very slow broadband

Mine is the same, gone down to 0.5 download, think I will look for an alternative provider.

KatieC
Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: Very slow broadband

Hi @Pat154

 

I am sorry to hear of the problems with your broadband.

 

Can you confirm if you have completed the checks outlined by @Kdog ?

 

If the problem is still ongoing, and the home checks have been completed , please log a fault here with us and if you let us know once done, we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team