Very slow broadband
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Very slow broadband
05-10-2019 5:38 PM - edited 05-10-2019 5:39 PM
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Hello
I'm having problems with very slow broadband connection. I have checked my router connections and all seems to be ok.
Would it be possible to run a test on the line to see if there is a fault?
Thanks
Geoff
Re: Very slow broadband
05-10-2019 8:12 PM
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Re: Very slow broadband
06-10-2019 10:13 AM
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The BT test results are showing a very slow connection speed.
Is this a problem with the BT line?
Thanks
Geoff
Re: Very slow broadband
07-10-2019 9:22 AM
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Hey @GCotterill,
I'm really sorry to hear your speed isn't performing as you'd usually expect it too. Please accept my sincerest apologies for the inconvenience caused.
After testing the service, everything look spot on from this side with your download speeds showing 2.5mbps which is within estimates and above the minimum guaranteed speed. Could you let us know what speeds you are seeing your side - via an Ethernet connection into your test socket. How to locate the test socket and set your connection into it can be found here. I'd also suggest going ahead and trying these basic checks and let us know how you get on.
Thanks.
Re: Very slow broadband
07-10-2019 8:13 PM
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Hi Maddy
Thanks for looking into the problem. The broadband speed is now back to normal and the BT test shows much higher speeds.
Not sure where the problem was but something seems to have changed to improve the speed.
Thanks for your help
Geoff
Re: Very slow broadband
08-10-2019 10:02 AM
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