Very slow broadband speed
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Very slow broadband speed
22-11-2017 8:27 AM
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My broadband download speed has dropped dramatically. I usually get around 14.2mbps but am now down to just over 1mbps. I have run the BTW Speedchecker a few times just in case it was a blip.
Re: Very slow broadband speed
22-11-2017 6:53 PM
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Hi,
Basic BT speed tests in isolation are not overly informative. Have you looked over the speed issues thread? See link below. Can we please cover off the basics...
Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.
What are the expectations for your line?
Please use the following links to check the services available and their estimated speeds. From the first link, please record and report back the distance from the exchange. The second link advises of which fibre services (if any) are available on your line and their anticipated speed.
How is your line performing?
Please post your router stats; for PN TG582n and 2704n routers use the buttons below, for other routers look at the Kitz link.
Also run a BT Wholesale speed test (ideally using an Ethernet wired PC with the WiFi turned off) then run the further diagnostics and post the results here. DO NOT REBOOT the router!
Also find your CURRENT SPEED (PlusNet line profile) from the PlusNet user portal - you will need to log in.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Very slow broadband speed
23-11-2017 3:46 PM
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Try changing your DNS server to googles, I have had a very sluggish line the last few days and doing this helped greatly. Worth a shot
Re: Very slow broadband speed
23-11-2017 9:45 PM
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Changing DNS settings is not going to help with slow speed tests.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Very slow broadband speed
23-11-2017 10:25 PM
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There was nothing wrong with the landline it was working perfectly. The speed increased later but I have noticed its down to 9.43mbps (download) and 1.04mbps (upload) (upload was always below 1mbps - so 1.04 is good.
Re: Very slow broadband speed
23-11-2017 10:27 PM
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Its not fixed - clicked on the link by mistake.
Re: Very slow broadband speed
23-11-2017 11:31 PM
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Moderator's note by Dick (Strat) Accidental fix removed.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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