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Very slow ADSL

Posts: 4
Registered: ‎25-08-2016

Very slow ADSL



Over the last 24-48 hrs I have seen a drastic drop in my ADSL speed - typically getting ~4-5 mbps prior to this.


Testing with wired connection, directly to router, no other active network devices.


Router Stats:

Down Rate=4256Kbps, Up Rate=448Kbps; SNR Margin Down=12.2dB, Up=24.0dB


BT Speedtest

Consistently giving between 0.1 to 0.5 mbps d/l and 0.3 to 0.4 mbps u/l

Further Diagnostics: 

Download speed achieved during the test was - 0.2 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.

Additional Information:

Your DSL Connection Rate :4.26 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps


PlusNet site showing Current Line Speed: 21Mbps - which is clearly an error as I've never had anything approaching that.


I have tried logging a ticket with PlusNet Tech Support, but currently 23 people waiting on Chat and 55 minute wait on phone...


Any help/escalation much appreciated!





Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Very slow ADSL

Hi Ross,

I'd advise getting this reported to us as a fault at

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.