Very poor and erratic ping times
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- Re: Very poor and erratic ping times
Very poor and erratic ping times
25-06-2014 2:55 PM
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I've been a happy plus.net customer for some time, but I've been having problems with online gaming for the last couple of days as although my connection speeds (up and down) seem okay, my ping times to online gaming servers that I usually have no problems with have been very poor. The game I play uses BattleEye which will kick players from the server for a ping over 500ms and I can join and it'll show I have a ping of 67ms or so and then within a few moments I've been kicked due to ping times of over 800 to 1500ms.
These are the sort of results I get for connection speeds:
6/25/2014 1:09 PM GMT 146.200.x.x 8.84 Mb/s 0.95 Mb/s 108 ms Maidenhead ~ 150 mi
6/25/2014 11:59 AM GMT 146.90.x.x 9.24 Mb/s 0.94 Mb/s 45 ms Maidenhead ~ 50 mi
6/25/2014 11:06 AM GMT 87.114.x.x 9.28 Mb/s 0.80 Mb/s 37 ms Maidenhead ~ 50 mi
6/24/2014 10:29 AM GMT 87.114.x.x 9.37 Mb/s 0.50 Mb/s 34 ms Maidenhead ~ 50 mi
6/24/2014 9:55 AM GMT 87.114.x.x 9.28 Mb/s 1.01 Mb/s 42 ms Maidenhead ~ 50 mi
6/24/2014 9:48 AM GMT 87.114.x.x 5.03 Mb/s 0.94 Mb/s 38 ms Maidenhead ~ 50 mi
6/19/2014 3:55 PM GMT 87.114.x.x 8.42 Mb/s 0.46 Mb/s 97 ms Maidenhead ~ 50 mi
for a server not that far away but some pingtest.net tests show ping times to Frankfurt of over 300ms to 800ms. Can plus.net run any tests to see if they can see a reason why my ping times would suddenly become very unreliable?
I ran a speedguide.net TCP analyser to see if that would provide any clues:
« SpeedGuide.net TCP Analyzer Results »
Tested on: 2014.06.25 09:24
IP address: 146.200.xxx.xxx
Client OS/browser: Windows 7 (Firefox 30.0)
TCP options string: 020405ac0103030201010402
MSS: 1452
MTU: 1492
TCP Window: 65700 (NOT multiple of MSS)
RWIN Scaling: 2 bits (2^2=4)
Unscaled RWIN : 16425
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 2628kbps (329KBytes/s)
BDP limit (500ms): 1051kbps (131KBytes/s)
MTU Discovery: ON
TTL: 120
Timestamps: OFF
SACKs: ON
IP ToS: 10000000 (128)
Precedence: 100 (flash override)
Delay: 0 (normal delay)
Throughput: 0 (normal throughput)
Reliability: 0 (normal reliability)
Cost: 0 (normal cost)
Check bit: 0 (correct)
DSCP (DiffServ): CS4 100000 (32) - class 4 (RFC 2474). Similar forwarding behavior to the ToS Precedence field.
.
Thanks for any help you can provide
Re: Very poor and erratic ping times
25-06-2014 3:19 PM
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Ex-Broadband Service Manager
Re: Very poor and erratic ping times
25-06-2014 3:35 PM
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It is ARMA2 (Operation Arrowhead) with the DayZ Epoch Mod.
Thanks.
Re: Very poor and erratic ping times
25-06-2014 3:38 PM
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Also, if you've got a thinkbroadband ping quality graph, that's handy.
Ex-Broadband Service Manager
Re: Very poor and erratic ping times
25-06-2014 3:58 PM
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Tracing route to static.218.48.4.46.clients.your-server.de [46.4.48.218]
over a maximum of 30 hops:
1 2 ms 1 ms 2 ms 192.168.1.254
2 467 ms 149 ms 451 ms lo0.10.central10.pcl-bng02.plus.net [195.166.130.151]
3 422 ms 35 ms 324 ms irb.10.pcl-cr01.plus.net [84.93.249.81]
4 220 ms 227 ms 62 ms ae1.ptw-cr01.plus.net [195.166.129.0]
5 187 ms 67 ms 145 ms linx-1.init7.net [195.66.224.175]
6 195 ms 79 ms 85 ms r1nue1.core.init7.net [77.109.140.254]
7 262 ms 108 ms 64 ms gw-hetzner.init7.net [77.109.135.102]
8 317 ms 65 ms 240 ms core11.hetzner.de [213.239.203.137]
9 49 ms 212 ms 63 ms core21.hetzner.de [213.239.245.222]
10 291 ms 126 ms 179 ms juniper1.rz14.hetzner.de [213.239.245.86]
11 247 ms 195 ms 238 ms hos-tr1.ex3k1.rz14.hetzner.de [213.239.224.130]
12 113 ms 150 ms 197 ms static.218.48.4.46.clients.your-server.de [46.4.48.218]
Trace complete.
I've created a ping graph but at the moment it isn't showing anything.
Re: Very poor and erratic ping times
25-06-2014 4:13 PM
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Re: Very poor and erratic ping times
25-06-2014 4:18 PM
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Interestingly our internet connection has just dropped out and reset.
Re: Very poor and erratic ping times
25-06-2014 4:21 PM
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http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest
Re: Very poor and erratic ping times
25-06-2014 4:39 PM
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Re: Very poor and erratic ping times
25-06-2014 4:52 PM
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Re: Very poor and erratic ping times
25-06-2014 4:54 PM
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Re: Very poor and erratic ping times
25-06-2014 5:12 PM
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You'll need to create a new TBB Graph again (sorry) but that should be the last time as I've added a temporary Static IP whilst we troubleshoot to stop you having to do that.
I'd be interested in seeing a traceroute to other sites as above too.
Re: Very poor and erratic ping times
25-06-2014 5:23 PM
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I can't find another microfilter at the moment so can you test with what is currently in place?
I'm connected to the router over WiFi but had earlier been running with ethernet to see if that would help reduce the pings I was getting - I was surprised to find it didn't help at all which is why I eventually raised the issue on the forums here.
Tracert to bbc.co.uk:
Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.254
2 209 ms 204 ms 148 ms lo0.10.central10.ptn-bng01.plus.net [195.166.128.228]
3 40 ms 28 ms 269 ms irb.10.ptw-cr02.plus.net [84.93.249.2]
4 185 ms 200 ms 32 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 56 ms 104 ms 98 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
6 * * * Request timed out.
7 81 ms 101 ms 32 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
8 253 ms 155 ms 150 ms 132.185.255.165
9 111 ms 170 ms 203 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]
Trace complete.
and another to facebook.com:
Tracing route to star.c10r.facebook.com [31.13.72.96]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 192.168.1.254
2 535 ms 511 ms 716 ms lo0.10.central10.ptn-bng01.plus.net [195.166.128.228]
3 227 ms 204 ms 204 ms irb.10.ptw-cr02.plus.net [84.93.249.2]
4 * * * Request timed out.
5 223 ms 28 ms 152 ms 173.252.64.5
6 178 ms 204 ms 204 ms edge-star-shv-07-lhr2.facebook.com [31.13.72.96]
Trace complete.
and finally another tracert to a different DayZ Epoch server in Germany
Tracing route to static.35.57.46.78.clients.your-server.de [78.46.57.35]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.254
2 228 ms 511 ms 409 ms lo0.10.central10.ptn-bng01.plus.net [195.166.128.228]
3 226 ms 104 ms 203 ms irb.10.ptw-cr01.plus.net [84.93.249.1]
4 38 ms 84 ms 49 ms linx-1.init7.net [195.66.224.175]
5 277 ms 306 ms 204 ms r1nue1.core.init7.net [77.109.140.254]
6 166 ms 162 ms 204 ms gw-hetzner.init7.net [77.109.135.102]
7 * 847 ms 707 ms core11.hetzner.de [213.239.203.137]
8 240 ms 181 ms 198 ms core22.hetzner.de [213.239.245.226]
9 222 ms * 234 ms juniper1.rz20.hetzner.de [213.239.245.170]
10 287 ms 204 ms 306 ms hos-tr2.ex3k12.rz20.hetzner.de [213.239.248.173]
11 238 ms 193 ms 1433 ms static.35.57.46.78.clients.your-server.de [78.46.57.35]
Thanks.
Re: Very poor and erratic ping times
25-06-2014 5:36 PM
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Re: Very poor and erratic ping times
25-06-2014 6:04 PM
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