Very bad experience and still not fixed
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Re: Very bad experience and still not fixed
06-05-2013 10:29 PM
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Re: Very bad experience and still not fixed
07-05-2013 12:16 AM
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It would seem that the last Openreach engineer probably didn't find the cause of an underlying intermittent fault which it would appear could have been present all the time. Intermittent faults can be a real problem to track down.
So you have to report a fault, which it appears you have done. This unfortunately takes time to process with Openreach and get an engineer out to find and fix the fault on your line. I'm afraid your "complaint" is likely to get nowhere as both the Regulator and the Ombudsman will tell you that you have to give the company a reasonable time to deal with the fault. Let's hope they do so quickly.
Oh, and in case it isn't obvious, if you have a line fault that isn't fixed, even if you went to another ISP, it's the same wires, so you take your fault with you, and it's still an Openreach engineer that has to fix it!
Re: Very bad experience and still not fixed
07-05-2013 12:33 AM
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I have actually tried all the suggestions like trying 3 different micro filters, removing other equipment like sky box etc.also tried with test socket but unfortunately no luck. May not be a tech geek but in simple terms there have been 3 openreach engineers til now and if they can't find the fault or correct it then not sure where the fault lies. Also I have been using broadband from last 3.5 years and never had a problem and only thing which has changed in last 3 months is that I have moved to plusnet ans that's when this dropping off and other issue has started.
Re: Very bad experience and still not fixed
07-05-2013 1:10 AM
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Who was your previous ISP, was it an LLU provider?
Can you post the current full DSL stats.
It might also be worth checking the basics - Can you hear/have you heard any crackling or other noises on the line when using the phone? Have you had any problems with incoming or outgoing calls?
Re: Very bad experience and still not fixed
07-05-2013 9:15 AM
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My previous ISP was O2 and landline was with postoffice. There has been no issue while using the landline I use it very less but its all clear. I am putting my DSL status below, thanks again for all your help
Link Information
Uptime: 0 days, 0:13:02
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 780 / 14.913
Data Transferred (Sent/Received) [kB/kB]: 426,74 / 785,42
Output Power (Up/Down) [dBm]: 12,2 / 21,0
Line Attenuation (Up/Down) [dB]: 17,1 / 31,5
SN Margin (Up/Down) [dB]: 9,6 / 6,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3 / 0
FEC Errors (Up/Down): 105 / 2.745.513
CRC Errors (Up/Down): 0 / 5
HEC Errors (Up/Down): 0 / 44
Re: Very bad experience and still not fixed
07-05-2013 11:50 AM
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Edit: Sorry forgot to check I guess that's the TG582n modem/router - which Firmware version and variant is it?
Re: Very bad experience and still not fixed
07-05-2013 1:39 PM
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Thanks
PS: on a positive note it has been working fine from morning but I dont want to feel excited based on my past experience
Re: Very bad experience and still not fixed
07-05-2013 3:07 PM
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Can you check which Gateway you are on? If you have a sync loss can you again check which Gateway you are on after resync.
Can you post some more stats (hopefully you haven't rebooted or switched off since), would like to see stats with sync losses if there have been any.
Re: Very bad experience and still not fixed
07-05-2013 4:57 PM
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You are currently connected to gateway pcl-ag02.
This is located in City Lifeline House.
DSL status below:
Link Information
Uptime: 0 days, 7:55:39
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 780 / 14.913
Data Transferred (Sent/Received) [MB/MB]: 222,95 / 291,70
Output Power (Up/Down) [dBm]: 12,2 / 21,0
Line Attenuation (Up/Down) [dB]: 17,1 / 31,5
SN Margin (Up/Down) [dB]: 9,7 / 3,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3.444 / 0
FEC Errors (Up/Down): 6.270 / 124.130.553
CRC Errors (Up/Down): 0 / 15.148
HEC Errors (Up/Down): 0 / 298.603
Re: Very bad experience and still not fixed
07-05-2013 5:29 PM
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Is you fault ticket still open? What's the ticket number?
Re: Very bad experience and still not fixed
07-05-2013 6:40 PM
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Thanks
Re: Very bad experience and still not fixed
07-05-2013 6:43 PM
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Re: Very bad experience and still not fixed
08-05-2013 9:17 AM
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I can see your line is still dropping, though I hope you now have a dial tone on the phone line - is that still noisy at all? If so we might need to push back on the phone fault rather than move on with the broadband investigation. If the phone line is fine though then we definitely need to get the broadband fault escalated and pushed on.
Please let us know, cheers.
Re: Very bad experience and still not fixed
08-05-2013 12:43 PM
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Re: Very bad experience and still not fixed
08-05-2013 12:48 PM
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Thanks
Quote from: Matt Hi there,
I can see your line is still dropping, though I hope you now have a dial tone on the phone line - is that still noisy at all? If so we might need to push back on the phone fault rather than move on with the broadband investigation. If the phone line is fine though then we definitely need to get the broadband fault escalated and pushed on.
Please let us know, cheers.
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