Very Very Slow connection
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- Very Very Slow connection
Very Very Slow connection
03-03-2011 9:00 PM
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Sorry to say Ive had a pretty un-reliable service so far with plus-net,(joined approx oct 2010), started out fairly slow back then, ive maybe at most had 2 months of a fairly decent reliable connecton until the last few days which has been far worse. Now im getting no more than 500kbps on various speed test servers.It does not make a difference what time of day either, im also getting timed-out sessions ssl broken script errors etc.
Ive raised the issue online last night and apparently its being looked into, im yet to hear anything.Tried everything suggested other than another router as i dont have a spare one.
02 my last isp was fine, getting 5meg +
p.s My router is a thomson TG585v8
Id appreciate an update as to how the investigation into my slow net speed issue is going?as i cant take these dial up speeds for much longer..thanks.
Strange that ping and jitter are excellent^^
Ive had many isp's at my current address and never such a poor connection, please dont let me down PlusNet.
Re: Very Very Slow connection
03-03-2011 9:54 PM
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edit: 22.05
Thanks to Shutter for this tip to add my router stats...:-
Link Information
Uptime: 0 days, 23:46:50
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,176 / 8,024
Bandwidth (Up/Down) [kbps/kbps]: 444 / 6,648
Data Transferred (Sent/Received) [MB/MB]: 71.01 / 338.37
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 19.5 / 33.5
SN Margin (Up/Down) [dB]: 25.0 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 119,776 / 5,071,515
CRC Errors (Up/Down): 1,317 / 3,286
HEC Errors (Up/Down): 1,818,558,471 / 6,550
Hope this helps
Re: Very Very Slow connection
03-03-2011 10:54 PM
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Phone exchange:
SOUTH ELMSALL
Estimated line speed:
5Mb (Accurate to within +/- 1Mbit) - Checked on 2010-10-30 12:57:29
Current line speed:
5.5 Mb << ?
Re: Very Very Slow connection
03-03-2011 10:59 PM
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Is it possible try try the test socket - best during daylight hours to get a better sync rate
Re: Very Very Slow connection
03-03-2011 11:27 PM
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I am now connected via test socket, found one of the wires within socket disconnected form number 4 point...ive read however this is normal and 4 is redundant.
No change in speed after connection to test, i will leave it connected until probem resolved.
Re: Very Very Slow connection
03-03-2011 11:42 PM
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Posting your router stats provides information that helps other forum users to provide comments that might help.
It's OK if wire 4 is disconnected, best if it tucked neatly out of the way.
Re: Very Very Slow connection
04-03-2011 12:18 AM
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Ok here are my updated stats after the switch to test point at main socket....Not sure i understand what you mean by 'banded' tho?.Sry.
DSL Connection
Link Information
Uptime: 0 days, 1:03:31
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,156 / 11,228
Bandwidth (Up/Down) [kbps/kbps]: 444 / 6,648
Data Transferred (Sent/Received) [MB/MB]: 6.05 / 40.01
Output Power (Up/Down) [dBm]: 12.5 / 18.5
Line Attenuation (Up/Down) [dB]: 19.0 / 33.0
SN Margin (Up/Down) [dB]: 24.5 / 9.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 38 / 0
Loss of Signal (Local/Remote): 18 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 21 / 0
FEC Errors (Up/Down): 0 / 419,928
CRC Errors (Up/Down): 32 / 0
HEC Errors (Up/Down): 7 / 0
Re: Very Very Slow connection
04-03-2011 8:45 AM
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2. How do you connect to your router, wired or wireless?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Very Very Slow connection
04-03-2011 1:08 PM
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I'll take a look for you, it does seem banded. A brief explanation of banding can be seen here.
Jojo
Re: Very Very Slow connection
04-03-2011 4:35 PM
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Just one drop since you put it into the test socket. I'll check again over the weekend and see how stable it is. If it is solid by Monday I could look at getting the banding lifted.
Jojo
Re: Very Very Slow connection
04-03-2011 6:15 PM
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Quote from: jelv 1. Is you phone line clear with no background noise?
2. How do you connect to your router, wired or wireless?
Hi Jelv,
1.Yes the line seems clear
2.My router is wired to the pc.
------------------
Thanks for the help JoJo i can see form the graph at just how much better/stable it seems after switching to test socket.
I will take a look at the banding explanation after typing this, thanks
Re: Very Very Slow connection
04-03-2011 6:21 PM
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I suspect because O2 were LLU you got the speed you sync'ed at instead of suffering from BT IP profiles which you get with a NON LLU ISP such as plusnet.
Just a thought.
Re: Very Very Slow connection
04-03-2011 6:53 PM
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--------------------------------------
Ok well i read the explanation of banding and my understanding of it is:- Due to the amount of drops and faults with my equipment/line my connection is limited to 288-576kbps..'ouch'!, but since swapping to the test socket its become more stable and if it stays that way over the weekend the banding can be lifted?
Well this may seem a daft question but if plugging into the test socket has resolved my problem this means i cant swap it back and the wires will remain exposed?,do i need a new socket or to get it repaired now?
dick:quote
Re: Very Very Slow connection
04-03-2011 8:34 PM
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Re: Very Very Slow connection
05-03-2011 5:11 PM
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Not looking good. We'll have to see what the faults guys make of it.
Jojo
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