Very Slow Broadband
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- Re: Very Slow Broadband
Very Slow Broadband
09-08-2019 6:51 PM
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My broadband is running way too slow. I'm getting 1mbps download speeds and it's been going on for about a week now. I'm also getting crackling noises coming through my phone. I'm not sure what to do next.
Re: Very Slow Broadband
09-08-2019 7:00 PM
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First thing to do, @1Tash1 , is to get your phone sorted. Who do you pay for your line rental? If it is Plusnet, report a phone fault to them, if it isn't, report the phone fault to whoever you do.
If you still have a broadband fault after that has been resolved, raise a BB fault with PN.
Until the phone fault is rectified, the broadband will not recover.
Re: Very Slow Broadband
09-08-2019 9:38 PM
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Thanks for the reply, I will update the thread if this solves my problem.
Re: Very Slow Broadband
10-08-2019 12:18 PM
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Hi @1Tash1,
Your line looks to have a loop fault on it. If you can unplug everything from the sockets and let us know once you have, we'll retest it - this includes all phones, extensions, alarms, the router etc so that the socket and any other sockets in use for the telephone number are bare.. If the loop faults clears then it's likely that something plugged in is causing a problem. If it's still showing we'll likely have to progress the matter via a fault.
Re: Very Slow Broadband
10-08-2019 3:45 PM
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Okay, I've unplugged everything.
Re: Very Slow Broadband
10-08-2019 4:16 PM
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Thanks @1Tash1.
On repeat testing we're still detecting the issue and so will need to arrange for an engineer to attend the premises to investigate and hopefully repair the problem.
Due to this, we've sent you a ticket which is accessible here that we do need a response to.
If you can let us know via this Community thread as soon as you've sent your ticket response we can ensure that it's picked up ASAP.
Re: Very Slow Broadband
10-08-2019 4:33 PM
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For information a loop fault can be detected if there are accessories attached to your phone line that permanently gets its power from the phone line rather than a separate power supply. I once had a detected loop fault that was caused by a CPR Call Blocker, which I ditched in favour of a Call Guardian equipped phone. A faulty microfilter could also be the cause.
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Re: Very Slow Broadband
15-08-2019 5:09 PM
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I responded to the ticket
Re: Very Slow Broadband
16-08-2019 9:28 AM
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