VMBU stopped again 12/7
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- VMBU stopped again 12/7
Something wrong with my broadband usage page
15-07-2013 9:21 AM
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This morning I noticed that my broadband usage was showing the wrong dates and no usage over the weekend. I raised a ticket and got a pretty quick reply, which was great but not satisfactory.
The usage page shows current billing period of 14 June to 13 August but it should read 14 July to 13 August. My billing period is 14 to 13 of each month. Doesn't the page get reset each month? Mine still shows last month's total and no usage at all for 14 July and it shows July 13 twice on the grid!
I think somethink is wrong.
Any ideas or will this sort itself?
N.B. I reset my router from the login page before I raised the ticket.
Regards
Re: VMBU stopped again 12/7
15-07-2013 9:30 AM
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I've seen four problems so far.
- Usage missing over recent days or showing 0KB
- Metered customers getting a message saying "Sorry, there's nothing to show at the moment."
- Customers who were billed over the weekend still have last month's usage displayed as the total.
- Customers who were billed over the weekend have a usage period that spans two months.
I'll update this thread once I've familiarised myself with what's going on ...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Broadband Usage monitor problem
15-07-2013 9:45 AM
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Re: VMBU stopped again 12/7
15-07-2013 10:42 AM
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Re: VMBU stopped again 12/7
15-07-2013 11:08 AM
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http://usertools.plus.net/status/archive/1373881430.htm
Re: VMBU stopped again 12/7
15-07-2013 11:10 AM
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Re: VMBU stopped again 12/7
15-07-2013 1:06 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: VMBU stopped again 12/7
15-07-2013 1:12 PM
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Re: VMBU stopped again 12/7
15-07-2013 5:16 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: VMBU stopped again 12/7
17-07-2013 8:34 AM
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peak off-peak total
14 5.17GB 1.25GB 6.42GB
15 6.12GB 1.44GB 7.56GB
16 845.37MB 1.77GB 2.61GB
17 0KB 0KB 0KB
and
14 5.17GB 1.25GB 6.42GB
15 0KB 1.44GB 1.44GB
16 0KB 0KB 0KB
17 0KB 0KB 0KB
Re: VMBU stopped again 12/7
17-07-2013 11:17 AM
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I'm not sure if the two sets of figures are anything to be concerned about, I'll bring it to the attention of the guys who've been working on the problem.
We should be in a position later this morning to process the remaining usage, hopefully we'll be back to normal come the end of the day.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: VMBU stopped again 12/7
17-07-2013 12:02 PM
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Quote from: Bob I'm not sure if the two sets of figures are anything to be concerned about, I'll bring it to the attention of the guys who've been working on the problem.
One of the databases was out of replication. It's been removed from service so you should only see one set of figures now?
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: VMBU stopped again 12/7
17-07-2013 4:14 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: VMBU stopped again 12/7
17-07-2013 4:27 PM
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However I did have an odd problem within the last hour, where the whole Member Centre seemed to be working EXCEPT the "Help & Support" section which repeatedly showed "The connection was reset". Navigating to any other "Member Centre" page connected correctly, but returning to any "Help & Support" page failed. That said, it is working again now. Just thought I would mention it !.
Re: VMBU stopped again 12/7
18-07-2013 8:28 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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