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VERY SLOW speed after installing my Fibre Broadband
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VERY SLOW speed after installing my Fibre Broadband
09-07-2014 11:54 AM
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As in the topic I have very very slow speed of my fibre broadband. An engineer told me 1 hour ago that I'll have nice and fast connection because I live 10m from the Fibre Cabinet. Plusnet advisor told me that I will get speeds as follows :
Estimated download speed: 79 Mbps
Estimated upload speed: 19 Mbps
While I'm getting only 4Mbps..
Is it normal ?
Estimated download speed: 79 Mbps
Estimated upload speed: 19 Mbps
While I'm getting only 4Mbps..
Is it normal ?
Message 1 of 9
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Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 12:12 PM
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Yes it is until Plusnet update this https://portal.plus.net/my.html?action=data_transfer_speed
Message 2 of 9
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Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 12:12 PM
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Plusnet probably need to update their profile manually. Sometimes their profiling system doesn't catch up with BT's.
I'm sure someone will be along soon to take a look.
I'm sure someone will be along soon to take a look.
Message 3 of 9
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Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 12:21 PM
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I've just changed you over to the Fibre Product and your speeds should now be sorted.
Please restart your Plusnet Router (not the Openreach Modem) and the speeds should be much improved.
Please restart your Plusnet Router (not the Openreach Modem) and the speeds should be much improved.
Message 4 of 9
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Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 12:37 PM
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Yes. It is much better now BT Wholesale Broadband Performance Test shows 36Mbps. Now I can calmly wait to get full power with 78Mbps.
Message 5 of 9
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Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 12:40 PM
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Did you run the further diagnostics from the BT performance test? We'd like to see what it says for the IP profile both up and down.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 6 of 9
(694 Views)
Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 12:56 PM
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Download speedachieved during the test was - 36.98 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Copied from further diagnostics
In here https://portal.plus.net/my.html?action=data_transfer_speed :
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-07-09 13:15:37
Current line speed:
78 Mb
For your connection, the acceptable range of speedsis 20 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Copied from further diagnostics
In here https://portal.plus.net/my.html?action=data_transfer_speed :
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-07-09 13:15:37
Current line speed:
78 Mb
Message 7 of 9
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Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 1:11 PM
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I've got an order in place for you to be moved to 80/20 as there was a mistake with the initial order that was placed. You should notice full speeds to be restored by the early hours of tomorrow morning.
I've provided feedback on the agent who placed the order.
I've provided feedback on the agent who placed the order.
Message 8 of 9
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Re: VERY SLOW speed after installing my Fibre Broadband
09-07-2014 1:29 PM
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Thank You Sir that's great support
Message 9 of 9
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