Usual download speed query!!

[#1]

I'm glad you found the wires, if you are not using them, you can leave them in place in case you want them in the future - they'll only be good for phone, but probably a good idea to check they aren't connected to that removable lower front plate of the master socket (unless you know they aren't) - the way you said it, it's possible the engineer didn't reconnect them. If you are not sure, take off the lower front plate, the part where you plug the phone in (don't touch the vDSL plate or unplug your modem) and see if the wires are connected to the back of  the removed plate. Hopefully they will just be coiled up and tucked away at the back of the socket instead.
They certainly won't be causing your download problem, as I said your sync speed / profile is fine.

[#2]

I will check master socket on my day off. I want to remove those cables anyway, don't need them. Phone is wireless anyway. Now I am awaiting response from Plusnet team. Thanks Anotherone.

[#3]

If you post the Ticket no: one of the DCT could pick it up and check it's going through OK.

[#4]

Got it, ticket no. is 66685719.
Thanks for all help so far. That is one of the reasons I went with Plusnet, for support you get here. Keep on good work ( so far 😉 )

[#5]

Chris,
This is what I got tonight, what I don't understand is the max achievable has dropped since yesterday by 3mps!! also the speed is less!
The engineer did phone this morning he said he had another fault call at our house, I didn't think as of yesterday another call was needed?
Can you let me know what is happening your end as I have heard nothing, we do we go from here if they have replaced the cable from the poll to my house?? The only plus side I can see at the moment is the fact that the upload speed is up
Sorry to high jack my post
Only joking cholek3
Jim

[#6]

Have you checked to see what notes have been added to your Fault ticket Jim? You might also get an email containing the same info.

[#7]

24-72hr wait


but im getting this from these tests!!!
Jim

[#8]

Hi there,
I can see it's still in hand with our suppliers though the fault notes state that the engineer did replace the drop wire (from pole to your premises) as well as a lift and shift (moving your line to a different one between the cabinet and the exchange). Looks like once the profile has updated things should be fine, I hope that happens soon for you - I believe it's on course to be picked up again tomorrow to confirm if that's happened or not.
EDIT: Apologies I've been educated regarding the lift and shift, which may not actually involve a shift of lines but just an unplug/plug back in.

[#9]

Quote

Line ok but seems to disconnect same time everyday http://ccgi.psmith12.plus.com/visradius/generated/image13625665792601.png Test Outcome Pass Test Outcome Code GTC_FTTC_SERVICE_1620 Description Higher than normal crosstalk detected on GEA Service. Main Fault Location OK Sync Status In Sync Downstream Speed 77.0 Mbps Upstream Speed 20.0 Mbps Appointment Required N Fault Target Fix Time Fault Report Advised N Profile Name 0.128M-80M Downstream, Interleaving Off - 0.128M-20M Upstream, Interleaving Off Time Stamp NA Parameters MIN MAX AVG Down Stream Line Rate 76.0 Mbps 77.5 Mbps 76.9 Mbps Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps Up Time 25196 Sec 86395 Sec 79227 Sec Retrains 0 2 0 Current and Last 15 Minute Bin Performance Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins) Start Time Stamp 2013-03-06T10:27:55Z 2013-03-06T10:42:55Z Ingress Code Violation 0 0 Egress Code Violation 0 0 Errored Seconds 0 0 Severely Errored Seconds 0 0 Unavailable Seconds 0 0 WP 74400 Detailed Records Attribute: DownStream-BE UpStream-BE TAP ID: TAP-1 TAP-1 Test ID: 1362494260 1362494261 Start Date/Time: 05-03-2013 14:35:34 05-03-2013 14:35:55 Test Duration: PT20.071S PT9.610S User Name: cholek3 cholek3 Domain Name: plusdsl.net plusdsl.net Directory Number:   Network Identifier: NA NA Service Identifier: BBEU09702519 BBEU09702519 BRAS IP Address: 10.170.140.7 10.170.140.7 VPI: 0 0 VCI: 0 0 Peering IP Address: 87.114.52.137 87.114.52.137 Infrastructure Type (C+ C++ HG/LTS): LONS LONS System Name: EUSC Performance Tester EUSC Performance Tester System Host: EUSC Performance Tester EUSC Performance Tester Policy Type: BestEffort BestEffort Policy ID: FTTC FTTC Profile Rate: 74542 20000 Test File Size: 55244112 437548 File Transfer Average Throughput/Session: 22620 15160 NIC pass

This is a reply I received from Plusnet support. They asked me to run BTW speedtest bypassing router (I must have forgot to tell them I already did it, ups). I also run test using speedtest@speedtest_domain username. Results below. I am worried why last test came out with nothing.

Quote

Hello, I have done above test, just in case I repeated them as well (both bypassing router and using router). Tests 7, 8 and 9 were performed bypassing router (computer directly connected to modem with cat5e cable). Modem was NOT reset/reboot. Test 7 (1) results: https://docs.google.com/file/d/0BxpmrjYUWi2HTUZPM2tfNmpxVTg/edit?usp=sharing Test 8 (2) results: https://docs.google.com/file/d/0BxpmrjYUWi2HeXkwLTFabGZQSFk/edit?usp=sharing Test 9 (3) results: https://docs.google.com/file/d/0BxpmrjYUWi2HbnFrSTBIWFQwUDQ/edit?usp=sharing Tests 10, 11, 12, 13 were performed using router (modem NOT reset). Test 10 (1) results: https://docs.google.com/file/d/0BxpmrjYUWi2HVjdJTmZaVDQ4OFE/edit?usp=sharing Test 11 (2) results: https://docs.google.com/file/d/0BxpmrjYUWi2HYVJ4a00xcGhBN2c/edit?usp=sharing Test 12 (3) results (this is to show that I successfully connected using speedtest@speedtest_domain username): https://docs.google.com/file/d/0BxpmrjYUWi2HMVZDaEN2RF9qTjQ/edit?usp=sharing Test 13 (4) results: https://docs.google.com/file/d/0BxpmrjYUWi2HaGg1Y1Izb1dDV2M/edit?usp=sharing

[#10]

Thanks for running those tests our faults team should be picking your ticket up ASAP.
Let us know if you have any questions in the meantime.

[#11]

@Cholek3
I take it from the way that Adam's posted that you've already added the missing information to the ticket.
If I'm mistaken, you can update the ticket and attached the .jpg speedtest results to the ticket (rather than using the links)
@Jimsky
I assume you'll get an update soon. I think Matt may be mistaken about the Lift & Shift, that usually means a move onto another port and as it's Fibre I'd expect this to be at the cab.

[#12]

@Anotherone
Estimated line speed: (Via your link)
50Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-15 21:08:07
Current line speed:
49.2 Mb
Hopefully All done 
Havent actually done a line check from home yet as at work but looking positive
Jim

[#13]

Looking good there JIm, let's hope you aren't affected by the Network problems for speed and latency!
When you're home it would be a good idea to run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test and check your BT IP Profile 

[#14]

Quote from: Anotherone

I think Matt may be mistaken about the Lift & Shift, that usually means a move onto another port and as it's Fibre I'd expect this to be at the cab.

Not generally a different port, it's usually removed from the port it's connected to and straight back in again.

[#15]

Thanks for that info, a bit pointless then really, hardly a shift. Same result could be achieved by unplugging everything from your line it seems to me
So if that's what OR/Btw are calling a Lift and Shift, what are they calling it when they do actually change the port?