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Username / password verification - comment on EOD
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Username / password verification - comment on EOD
10-09-2008 10:59 AM
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Yesterdays EOD - by Matt
"5 Username / password verification - There still appears to be a lot of confusion with the usernames and passwords for accounts. Every day customers call in unsure whether they need to include the realm on their username for everything or just the router config."
Yes - and not just on PN - I've configured B/B / email clients etc for several people - different software and this often is a tricky issue.
Do we use plusdsl.net or plus.com or just <username> etc etc
Although you have comprehensive set pages for a variety of software and not just IE / Outlook ,
for example on your http://www.plus.net/support/email/setup/thunderbird.shtml
it would make things 100% clear if you used an example account name and amended the software screen shots to have the text in the textboxes.
"5 Username / password verification - There still appears to be a lot of confusion with the usernames and passwords for accounts. Every day customers call in unsure whether they need to include the realm on their username for everything or just the router config."
Yes - and not just on PN - I've configured B/B / email clients etc for several people - different software and this often is a tricky issue.
Do we use plusdsl.net or plus.com or just <username> etc etc
Although you have comprehensive set pages for a variety of software and not just IE / Outlook ,
for example on your http://www.plus.net/support/email/setup/thunderbird.shtml
it would make things 100% clear if you used an example account name and amended the software screen shots to have the text in the textboxes.
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Re: Username / password verification - comment on EOD
10-09-2008 11:03 AM
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Hi Mal,
It's something that we're trying to address in our "Welcome PDF" that every customer receives.
We're trying to make it as readable as possible, and highlights which username formats you should be using. Of course, if we preconfigured routers, this would make things a lot easier.
Watch this space
It's something that we're trying to address in our "Welcome PDF" that every customer receives.
We're trying to make it as readable as possible, and highlights which username formats you should be using. Of course, if we preconfigured routers, this would make things a lot easier.
Watch this space
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Not applicable
Re: Username / password verification - comment on EOD
10-09-2008 11:17 AM
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It'd be easier if women set up the connections too - that way the instructions would stand a good chance of being read. *guffaws*
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