User-unfriendly failed billing & payment detail issues
I am fortunate, I have not had any of these problems with my account with plusne. However, a similar situation arises on papal, when your card expires, you are required to "add another card". The process of changing/adding a card may seem "pretty obvious" to the person who designs the page, and he knows where he/she wants you to go to on the page, the path is in his/her mind. The problem is when we get to use the map, we can`t see it, and therefore loose our direction, in the case of the "add card" instruction.... this is what I call "minimising" on the information to save time and space. Like painted roadsigns, how many of your local roads have an area name with 5 letters in, and the road is painted with four and an apostrophe for the missing letter? e.g. local to me is COSHAM the roundabout nearby is painted C`SH`M fine for the locals, but a stranger to the area has no idea where C`SH`M is.....
as mentioned, "add card" is used on paypal, and like the OP on this forum, I thought it meant "add another card"....
Moral of the story ..... when you get your programmers to write a page, or pages, for the new failed payments system,. Chuck away the original, open a new pack of A4, and draw a proper plan, then put CLEAR AND BOLD signs along the way..... you could even join them together with a red line, that changes to green as each section is completed, then if the customer has missed something, they can see where.
Or am I being too simplistic? K I S S was the american motto during the war, when building the sherman tank...... KEEEP IT SIMPLE STUPID ....
as mentioned, "add card" is used on paypal, and like the OP on this forum, I thought it meant "add another card"....
Moral of the story ..... when you get your programmers to write a page, or pages, for the new failed payments system,. Chuck away the original, open a new pack of A4, and draw a proper plan, then put CLEAR AND BOLD signs along the way..... you could even join them together with a red line, that changes to green as each section is completed, then if the customer has missed something, they can see where.
Or am I being too simplistic? K I S S was the american motto during the war, when building the sherman tank...... KEEEP IT SIMPLE STUPID ....