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Useless Plusnet Now ??

stathe
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Registered: ‎30-07-2007

Re: Useless Plusnet Now ??

Stability doesnt seem to be a problem even at around 3 its just I would like the speed to be nearer 2 than 1  

I intend to switch off for a few minutes so not a drop out 

stathe
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Re: Useless Plusnet Now ??

I can assure you that there will  be  no plans to bring fibre to where I actually live for a very long time  Unless of course the PM or some such moves next door

Townman
Superuser
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Re: Useless Plusnet Now ??

@Gandalf

I had considered suggesting trying ADSL1 a few posts ago, but the article I linked to on the fall off of the various modulations with distance suggested that ADSL1 dies at 5km - 1.5km shorter than the reported length of this line.

The only pragmatic way forward I see here is to do as the user wishes. Set the target SNRM to 3dB than step back and watch what happens.

Given what is known about the line, it’s length and it’s history, it would be reasonable to anticipate that the sync speed might be a little faster, but with more frequent disconnections and due to data retransmission for higher levels of error recovery, a somewhat lower data throughput rate. In short, possibly a poorer experience. If that turns out to be the case then there’s a choice to be made - stick with a very unstable service or revert to a more stable service at a slightly slower sync speed.

Driving at 86mph down rural country lanes is simply not a viable expectation … and has nothing to do with the provider of the car … but everything to do with the state of the windy road.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman
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Re: Useless Plusnet Now ??

@stathe

Did you actually look at the link and put your post code in?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
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Re: Useless Plusnet Now ??

@Townman 

Ah yeah, that makes sense. I read through the whole thread before replying, but it is fairly long and it's also a Sunday. Roll_eyes

Let's see how the line fares at 3dB, but I do agree that the line would likely fall over itself in trying to provide more speed. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
stathe
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Re: Useless Plusnet Now ??

We're sorry, our fibre products aren't available for you yet.

We don’t have plans to upgrade your area yet to our fibre services, but you may still be able to get our Standard copper products - check with your provider of choice. 

We're upgrading millions of homes and businesses over the next decade to our Ultrafast Full Fibre network, giving speeds of up to 1Gbps.

We update our build plans every three months, so provide your details and we'll keep you up to date if anything changes.

 

stathe
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Re: Useless Plusnet Now ??

Seems to work at 3 but slower than  ever I will switch off and see

Townman
Superuser
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Re: Useless Plusnet Now ??

Can you please post the new router stats?

Slower in what way - DATA speed tests or line sync speed?

If the line sync speed is up, yet the data throughput speed is down, then as predicted it would appear that a faster sync rate is delivering a higher error rate and thereby a lower error free effective transfer rate.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

stathe
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Re: Useless Plusnet Now ??

kts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 144950 185199 0 7441 28561 01:54:21
LAN1 Link down 82292 53937 0 5339 1499 02:16:32
LAN2 100M/Full
LAN3 1000M/Full
LAN4 Link down
WLAN b/g/n 145M 174747 125722 0 23298 1979 02:16:01
WLAN a/n 300M 16960 4489 0 401 125 02:15:55

ADSL Link Downstream Upstream
Link Rate 2446 Kbps 840 Kbps
Line Attenuation 69.0 dB 43.5 dB
Noise Margin 3.3 dB
Townman
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Re: Useless Plusnet Now ??

Compared with post #62...

Was 1871kbps @6.1dB

Now 2446kbps @3.3dB

20% faster sync ... but apparently a slower usable data throughput?

If the stable, usable data speed is lower, then I rest the case for the questionable wisdom of trying to run a faster line sync speed on such a long line.

Do you have before and after DATA speed test results?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

stathe
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Re: Useless Plusnet Now ??

 
System Up Time 22:18:14
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 6023252 7847976 0 8422 19698 21:55:47
LAN1 Link down 410837 293795 0 2822 745 22:17:58
LAN2 100M/Full
LAN3 1000M/Full
LAN4 Link down
WLAN b/g/n 145M 3809432 2480997 0 5927 5115 22:17:27
WLAN a/n 300M 129349 60812 0 617 251 22:17:21

ADSL Link Downstream Upstream
Link Rate 2446 Kbps 840 Kbps
Line Attenuation 69.0 dB 43.5 dB
Noise Margin 3.3 dB
stathe
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Re: Useless Plusnet Now ??

Date/Time Avg Down Avg Up Provider  
25-01-2022 11:03:17 (GMT) 1.6 Mbps 0.6 Mbps Plusnet  view result
03-01-2022 11:57:26 (GMT) 1.6 Mbps 0.6 Mbps Plusnet  view result
03-01-2022 11:47:54 (GMT) 0.6 Mbps 0.3 Mbps Plusnet  view result
03-01-2022 11:46:53 (GMT) 1.3 Mbps 0.2 Mbps Plusnet  view result
31-12-2021 12:59:34 (GMT) 1.0 Mbps 0.2 Mbps Plusnet  view result
30-12-2021 11:49:07 (GMT) 1.2 Mbps 0.4 Mbps Plusnet  view result
30-12-2021 11:48:22 (GMT) 1.1 Mbps 0.2 Mbps Plusnet  view result
29-12-2021 17:56:03 (GMT) 1.1 Mbps 0.5 Mbps Plusnet  view result
29-12-2021 10:25:45 (GMT) 1.1 Mbps 0.6 Mbps Plusnet  view result
stathe
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Registered: ‎30-07-2007

Re: Useless Plusnet Now ??

much improved 

adam945
Plusnet Alumni (retired)
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Re: Useless Plusnet Now ??

Hello @stathe

I'm pleasantly surprised, for now anyway, on how the line appears to be performing when testing it this afternoon. Let's hope things remain the same for the foreseeable future Smiley

A potential cause for concern though is the MTBE on both the upstream and the downstream, if this starts resulting in retrains, you may be best off increasing the SNR back to 6dB. Keep and eye on things though and let us know if you have any issues at all.


xDSL Status Check
Circuit ID:   Service ID:  
Telephone NO.: NA Test Executed On: 25-01-2022 14:32:24
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status:   NTE Power Status: PowerOn Bypass Status:  
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 43.5 69.0
SNR Margin: 5.5 3.3
Errored Seconds: 0 0
HEC Errors: 0  
Cell Count: 0 0
Speed: 840 2446
 
Maximum Stable Rate (KBPS): 1728 Fault Threshold Rate (KBPS): 1382
Mean Time Between Retrains (Seconds): 86100 Mean Time Between Errors Upstream (Seconds): 5
Indicative Line Quality: C Mean Time Between Errors Downstream (Seconds): 15
Custom Thresholds
MTBR_RED: MTBE_RED:
MTBR_GREEN: MTBE_GREEN:

Copper Line Test
Circuit ID:   Service ID:  
Telephone NO.: NA Test Executed On: 25-01-2022 14:33:23
Status: Pass MFL: OK OR Test ID: hws00556dat01:293363422
Test Outcome: Line Test OK DTR: DS01
Copper Test Details
  A to E B to E
Capacitance: 402 NanoFarad 400 NanoFarad
DP Line Length Estimate: 6520 Metres DN Line Length Estimate: 6540 Metres
Celerity: 75.4 dB Line Loss: 64.55 dB
Line Stability: Stable
Fault Report Advised: N
Service Level: 2
BRAGOutcome: Long Lines
Faceplate: Not Detected
Radius
 Adam
 Plusnet Help Team - Leeds
Townman
Superuser
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Re: Useless Plusnet Now ??

Much improved? Compared to what?

Most recent speed test is the same as that at the start of January before the change. That infers that the increased sync speed / error rate has not changed the usable data throughput.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.