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Usage report showing no usage

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flinflon
Dabbler
Posts: 19
Thanks: 1
Registered: ‎13-08-2014

Usage report showing no usage

I'm 9 days into latest month (Dec) and the usage report is showing nothing. However, my PC Networx  usage report shows over 1 GB usage so far current reporting period.  Is there a problem at PlusNet end?

4 REPLIES
Baldrick1
Aspiring Hero
Posts: 2,153
Thanks: 939
Fixes: 70
Registered: ‎30-06-2016

Re: Usage report showing no usage

There has been for heaven knows how long but as most customers are on unlimited contracts very few bother about it.

Plusnet Help Team
Plusnet Help Team
Posts: 10,715
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Usage report showing no usage

Fix

Hi there.

I'm sorry to hear you're having problems viewing your usage.

I'm experiencing the same issue for you, so I've refreshed things on your account now.

Could you switch your router off for 10 minutes then back on, letting us know if you can view your usage after that?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
flinflon
Dabbler
Posts: 19
Thanks: 1
Registered: ‎13-08-2014

Re: Usage report showing no usage

As requested turned off for 10+ mins. Still no usage reported. Will try again over weekend.

flinflon
Dabbler
Posts: 19
Thanks: 1
Registered: ‎13-08-2014

Re: Usage report showing no usage

All OK thanks