Usage Meter - how accurate is it??
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Usage Meter - how accurate is it??
21-01-2010 9:40 PM
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I am comparing the usage figures on the PN site compared with those of my router. They dont match by quite a long way, well in facts its 20% different with just todays browsing so far.
That over a month on a 10gb package is 2gb in difference.
Re: Usage Meter - how accurate is it??
21-01-2010 9:51 PM
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Re: Usage Meter - how accurate is it??
21-01-2010 9:53 PM
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Re: Usage Meter - how accurate is it??
21-01-2010 9:59 PM
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Which router are you using that records usage?
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Re: Usage Meter - how accurate is it??
21-01-2010 10:07 PM
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Re: Usage Meter - how accurate is it??
22-01-2010 10:26 AM
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They haved changed methods of measurement to make sure they get the best deal and there is no viable way you can dispute the figures once they have been recorded unless you had a meter in place.
You also have to take into account the hours of measurement and that sometimes bits are counted differently.
So at the end of the day use the portal to determine your usage, if it is too much cut back on your activity, change your plan or get out your wallet.
Re: Usage Meter - how accurate is it??
22-01-2010 10:39 AM
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Phil
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Usage Meter - how accurate is it??
22-01-2010 1:30 PM
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Quote The data on this page may not include usage from the last 2 hours. Please bear this in mind if you are close to exceeding your account's allowance.
Therefore I would expect the VMBU figure to be lower than that on your router.
Re: Usage Meter - how accurate is it??
22-01-2010 1:53 PM
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Re: Usage Meter - how accurate is it??
22-01-2010 2:20 PM
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Re: Usage Meter - how accurate is it??
22-01-2010 2:31 PM
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Quote from: pjmarsh Plusnet actually have your usage data in 2 ways, so they can check if needed. The usage meter on the portal gets its gata from the Ellacoya switches...
Not for all account types it doesn't. Unmetered products like Unlimited (no longer sold BTW) typically display both the summary and usage by type using figures taken from the Ellacoyas. Metered accounts on the other hand have the tendency to display the summary usage based on figures from from our RADIUS/CBC accounting platforms with the usage by type pages showing information from the Ellacoyas.
You're right in what you say though. We have two completely separate systems to compare against. If both of these agree with each other then it's very unlikely that a mistake has been made. We don't really need you to have installed a local monitoring application in order to ascertain this.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Usage Meter - how accurate is it??
22-01-2010 3:17 PM
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Quote from: geofftswin One thing you haven't specified, is which way is the difference?
The difference is in my favour. Either way the usage stats page are what we go by I know that from being a PN customer in the past and I am happy with that. I was just curious You will soon get fed up with my "just curious" questions I am sure.
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