Usage Fault
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- Re: Usage Fault
Usage Fault
22-09-2008 8:56 PM
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I've switched to wired router but situation is still the same and I'm sure it still ticks over when I am disconnected. I was wondering if this was a common fault? Will ring as soon as 10min delay is over to save cash for the bill Rgds
Re: Usage Fault
22-09-2008 8:59 PM
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It's extremely rare for us to misreport on usage because we get the reports directly from BT via something called CBC.
I'd keep an eye on your connection now that you are connecting in a wired fashion. Have you either turned off wireless or used a decent level of wireless encryption?
It's quite possible that someone else might have been using your connection wirelessly.
Re: Usage Fault
22-09-2008 9:01 PM
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We use separate systems to measure usage. One on our network watching data flow over your authenticated connection (by your username and password at connection time), the other based on a data feed from BT showing the volume of data on your connection tunnel between your exchange and our gateway.
Due to the unique ways of measuring it, the two data feeds present two slightly different figures, but the tollerance is very small.
Re: Usage Fault
22-09-2008 9:20 PM
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I raised a ticket yesterday and was reported as being "online throughout 21st September", but in fact was out for most of the day with router switched off. I've used another 2-300 MB adding a comment to the ticket and writing this. Will phone again soon
Re: Usage Fault
22-09-2008 9:22 PM
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When you say the router was off, do you mean that before the 210 and 2091 had no power connected?
Re: Usage Fault
22-09-2008 9:25 PM
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Re: Usage Fault
22-09-2008 10:59 PM
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I must have sold my old router to another plusnet user and because I forgot to delete username and password he/she is enjoying free internet at my expense. So if it's you please be kind enough to own up!
Re: Usage Fault
22-09-2008 11:15 PM
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Remember that you'll need to change the login details on your router. You'll also need to change the password for your default mailbox in your e-mail client and also remember to log into the portal with your new password!
Re: Usage Fault
23-09-2008 10:30 AM
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As Paul says, make sure that you change your password so that they can't log in as you.
Re: Usage Fault
23-09-2008 2:28 PM
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Once he's changed his password, won't the other person be able to remain connected until they next disconnect?
I know I've gone months between changing my password on the portal and having to change it on my router when I finally rebooted it.
Can you disconnect the 'spurious' session?
Re: Usage Fault
23-09-2008 2:29 PM
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Re: Usage Fault
23-09-2008 2:36 PM
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Quote We can probably kick off the connection using an intrusive one shot check.
Only if it's connected on the same physical line, one shot checks work on the CLI or CBUK, not the username.
Re: Usage Fault
23-09-2008 2:37 PM
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