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Upstream speed halved after house move
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Upstream speed halved after house move
27-09-2007 10:06 AM
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I have a curiosity question relating to upstream speeds.
I've just moved house (about the same distance from the exchange) and had the Plusnet connection moved as well. At my previous property, my router was synching rock steady at 8128kbps downstream and 832kpbs upstream.
However, having moved, I am now only getting an upstream sync of only 448kbps. Having hunted around, I see that the BT product set is:
Now, my question for Plusnet is why have I seen my upstream rate lowered simply by moving house?
Was I on an incorrect product before, or have I been 'downgraded' simply for deining to move house?
This would not be an issue for many people, but I maintain some community organisation websites from home, plus a personal family photo site, so the higher upload speeds I was getting before I moved house were really beneficial.
Any comments greatfully received.
Thanks
I've just moved house (about the same distance from the exchange) and had the Plusnet connection moved as well. At my previous property, my router was synching rock steady at 8128kbps downstream and 832kpbs upstream.
However, having moved, I am now only getting an upstream sync of only 448kbps. Having hunted around, I see that the BT product set is:
- BT IPStream Max 50:1 288kbps - 8128kbps 64kbps - 448kbps
BT IPStream Max Premium 20:1288kbps - 8128kbps 64kbps - 832kbps
BT DataStream Max ISP set 288kbps - 8128kbps 64kbps - 448kbps
BT DataStream Max Premium ISP set 288kbps - 8128kbps 64kbps - 832kbps
Now, my question for Plusnet is why have I seen my upstream rate lowered simply by moving house?
Was I on an incorrect product before, or have I been 'downgraded' simply for deining to move house?
This would not be an issue for many people, but I maintain some community organisation websites from home, plus a personal family photo site, so the higher upload speeds I was getting before I moved house were really beneficial.
Any comments greatfully received.
Thanks
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Re: Upstream speed halved after house move
27-09-2007 10:10 AM
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Hi Pete,
Long and short is that you should not have been on the Max Premium product at your old house, as you are on a residential service with us.
We offer Max Premium on Business services because we as the ISP are charged more for offering this by BT. It's possible that you were moved onto the IPStrwam Office 2000 product as part of our 2meg upgrades in 2005 and were just upgraded to an equivalent product.
Long and short is that you should not have been on the Max Premium product at your old house, as you are on a residential service with us.
We offer Max Premium on Business services because we as the ISP are charged more for offering this by BT. It's possible that you were moved onto the IPStrwam Office 2000 product as part of our 2meg upgrades in 2005 and were just upgraded to an equivalent product.
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Re: Upstream speed halved after house move
27-09-2007 10:20 AM
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Thanks James
Answers my question. I guess I have to decide if the extra cost of upgrading my connection is worth it, given that I don't charge for the websites I look after as I have a day job!
Answers my question. I guess I have to decide if the extra cost of upgrading my connection is worth it, given that I don't charge for the websites I look after as I have a day job!
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Re: Upstream speed halved after house move
27-09-2007 1:51 PM
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Hey PJ
Thanks for the reply. I think I'll pass on the possible offer, as I think that I wouldn't use it enough to justify the extra expense, given that it doesn't benefit me as a web broswing user.
Thanks again
Thanks for the reply. I think I'll pass on the possible offer, as I think that I wouldn't use it enough to justify the extra expense, given that it doesn't benefit me as a web broswing user.
Thanks again
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