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Upstream Speeds

James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Upstream Speeds

Confession:  For a number of customers who've upgraded onto the trial and hasn't signed up for Max Premium are quite likely to have their upstream speeds capped @ 448Kbps.
If you are one of those affected *please send me a PM* and I will try to place an order for you on Monday to uncap your upstream speeds.
Please don't reply to this post with a request as the chances are that it will get missed.
Moderator's Notes
20/03/2009: Annotated thread title as "Important" David (spraxyt)
25/03/2009: Removed annotation and unstickied topic. Individual advice from posts probably most effective now. David (spraxyt)
26 REPLIES 26
VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Re: Upstream Speeds

Quote from: Jameseh
Confession:  For a number of customers who've upgraded onto the trial and hasn't signed up for Max Premium are quite likely to have their upstream speeds capped @ 448Kbps.

Is this a guide to future policy? Crazy

"In The Beginning Was The Word, And The Word Was Aardvark."

James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Upstream Speeds

No.
scootie
Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Upstream Speeds

nice one sherlock holmes(aka jelv)  Wink
ASBO goes to check if BTw have upgraded his exchange yet as his boys with new toys instinct has come alive again.
only 11 days left till i find out if BTw have stuck to the normal service and missed the deadline set.
VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Re: Upstream Speeds ***** Important *****

On a related issue, I was provisioned on ADSl2 (not ADSL2+) then after lots of ticket writing I achieved ADSL2+.
Someone has just reduced me back to ADSL2 again. Cry Cry Cry Cry

"In The Beginning Was The Word, And The Word Was Aardvark."

peterhr
Dabbler
Posts: 12
Registered: ‎20-03-2009

Re: Upstream Speeds ***** Important *****

How can you tell?
adie:quote
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Upstream Speeds ***** Important *****

I was wondering why some people had put *****important***** into their pm's Smiley
Just an update on this - I've been having a bang-head-into-brick-wall morning with BTs ordering system, but I'll get onto these when I have a chance.
Euge
Grafter
Posts: 502
Registered: ‎11-10-2007

Re: Upstream Speeds ***** Important *****

Keep up the good work James  Smiley
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Upstream Speeds ***** Important *****

I have 33 PMs so this may take some time...
Mad_Moggies
Community Veteran
Posts: 1,264
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Registered: ‎01-08-2007

Re: Upstream Speeds ***** Important *****

Quote from: Axis
On a related issue, I was provisioned on ADSl2 (not ADSL2+) then after lots of ticket writing I achieved ADSL2+.
Someone has just reduced me back to ADSL2 again. Cry Cry Cry Cry

I also seem to be on ADSL2 instead of ADSL2+ (greatly increased upstream speed but little or no increase downstream and info via telnet says ADSL2).
Have put message to that effect on my ticket regarding going onto the trial but haven't heard a thing back.
Plusnet user since November 2003
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VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Re: Upstream Speeds ***** Important *****

Quote from: Mad
I also seem to be on ADSL2 instead of ADSL2+ (greatly increased upstream speed but little or no increase downstream and info via telnet says ADSL2).
Have put message to that effect on my ticket regarding going onto the trial but haven't heard a thing back.

I have.
The CSR is following the script for speed faults on MAX DSL. It now says:-
Quote
Dear Mr Boden,
I have further tested your line, but the BT testing service has still not shown any issues with the service.
Now this does not mean there is not a fault, but the only step we have left is to escalate this issue with BT.
I must make you aware before we do this, that if BT further investigate and confirm that there is no fault, or that the issue is being caused by anything at your side, then they charge a failed fault check fee to you, which starts at £144.00 +VAT.
Please let us know if you would like this escalating further.

It's hardly surprising that they found nothing wrong - the fault diagnostics are for ADSL1.
They don't find it strange that my router says (in part)
adsl: ADSL driver and PHY status
Status: Showtime  Channel: FAST, Upstream rate = 888 Kbps, Downstream rate = 6681 Kbps
Link Power State: L0
Mode:                  ADSL2
Channel:                Fast
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):      7.2            12.1
Attn(dB):      34.0            17.9
Pwr(dBm):      0.0            12.8
Max(Kbps):      7348            888
Rate (Kbps):    6681            888

"In The Beginning Was The Word, And The Word Was Aardvark."

jelv
Community Veteran
Posts: 26,786
Thanks: 990
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Registered: ‎10-04-2007

Re: Upstream Speeds ***** Important *****

Quote from: Jameseh
Confession:  For a number of customers who've upgraded onto the trial and hasn't signed up for Max Premium are quite likely to have their upstream speeds capped @ 448Kbps.

Is that correct? It looks like speeds are being capped @ 448Kbps for users who were on Max Premium as well. See http://community.plus.net/forum/index.php/topic,75177.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Upstream Speeds ***** Important *****

It's possible that some of them were missed.
I've spent the last 2 hours placing modify orders.  If people want to PM me as per my earlier post, I'm happy to look.
jelv
Community Veteran
Posts: 26,786
Thanks: 990
Fixes: 10
Registered: ‎10-04-2007

Re: Upstream Speeds ***** Important *****

There is no requirement to be a member of these forums to sign up to the 21CN trial.
So for any non-member how do they (a) send Jameseh a PM or (b) know that they are supposed to send Jameseh a PM?
I'd suggest that PN need to send an email to everyone on the trial telling them to ring in or raise a ticket if their upstream sync is at or below 448.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Euge
Grafter
Posts: 502
Registered: ‎11-10-2007

Re: Upstream Speeds ***** Important *****

I thought any links to join the 21cn trial outside of the forum directed you towards the forum to post/pm your request. Certainly when I signed up for it, it linked me to these pages if I required any information or help.