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Upload speed of 0.2

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Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-08-2013

Upload speed of 0.2

I need to log a fault of a very poor upload speed of 0.2Mb - This is unusable for us as we need to manage my wife's art website so am frequently uploading images. Download speed is around 5 to 6 (was quoted between 6 & Cool so is also suspect.

I have tested with different filters, a completely different router and also the BT socket with no improvements witnessed.

Thanks,

Rich.

9 REPLIES 9
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Upload speed of 0.2

As you're on an older 20CN exchange (maximum download speed of 8Mb/s) then I'm afraid the upload speed is only a 448 sync rate, this means you should see between 300-400Kb/s on speedtests. If you're getting below this can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

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Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-08-2013

Re: Upload speed of 0.2

Oh my dear lord.... that's what you get for living in the sticks I suppose!

 

I'll run that test tonight and report back thanks.

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Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-08-2013

Re: Upload speed of 0.2

Here are the extended test results as requested:

 

Download speedachieved during the test was - 4.72 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 7.15 Mbps

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Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-08-2013

Re: Upload speed of 0.2

Of course this focuses on the download and my issue is with the upload.

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Plusnet Staff
Plusnet Staff
Posts: 2,225
Thanks: 395
Fixes: 122
Registered: ‎22-08-2015

Re: Upload speed of 0.2

Just to add, that there is a way to increase your upload past 448 kbps with the Max Premium add on. It's essentially a wholesale product we can order.

 

https://portal.plus.net/wizard/index.html?wizard_id=20

 

It does cost £7.83 per month though for up to 832 kbps.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-08-2013

Re: Upload speed of 0.2

Hi,

Can you tell me what would be the upload range quoted for my location if I went to Unlmited Fibre?

Cheers,

Rich.

 

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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Upload speed of 0.2

Unfortunately it doesn't appear that your area is enabled to fibre yet, you can check at https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx and http://dslchecker.bt.com for availability

 

 

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Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Dabbler
Posts: 18
Thanks: 1
Registered: ‎09-08-2013

Re: Upload speed of 0.2

Well the exchange is but they haven't done our road it seems. Thanks for the help anyway, I'm off for a cry.

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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Upload speed of 0.2

Cry

Sorry about that skuzzbag, hopefully it's sooner rather than later for you.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.