Upload speed cap!
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- Re: Upload speed cap!
Upload speed cap!
03-02-2014 4:12 PM
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I joined plusnet just under a month ago and since then my upload speeds have been very low (0.4Mbps max whether wireless or wired connection). I thought at first it might just be something to do with the line speeds varying through the first ten days, but it's still slow 2 weeks after that ended. I've done a little reading on here and I've seen a lot of people mentioning a cap on the upload speeds. If there's such a cap on my account can it be removed please? Let me know if you need any account details and the best way to provide them.
Thanks
Cate
Re: Upload speed cap!
03-02-2014 4:19 PM
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Welcome to the Community Forums!
I've placed the order for you and it should take effect as of tomorrow morning
Re: Upload speed cap!
03-02-2014 4:22 PM
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Thanks for the quick reply and help. I'll let you know if things improve in the morning.
Thanks
Cate
Re: Upload speed cap!
03-02-2014 4:25 PM
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Re: Upload speed cap!
04-02-2014 3:14 PM
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Good news and bad news. The good news is that my upload speeds have now increased from 0.4Mbps to 0.9Mbps (yay :D). The bad news is that at exactly the same time, my download speeds dropped from 13-16Mbps to 6.5-6.9Mbps (boo :().
Could you look into this for me please?
Thanks,
Cate.
Re: Upload speed cap!
04-02-2014 3:18 PM
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Can you please post a full set of router stats?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Upload speed cap!
04-02-2014 3:25 PM
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How do I do that please?
Re: Upload speed cap!
04-02-2014 3:27 PM
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It depends on your router - see here for guidance http://www.kitz.co.uk/adsl/frogstats.php
Note other links there which also explain what the figures mean.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Upload speed cap!
04-02-2014 3:42 PM
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Everything looks to be back to normal, if you can log into your router and hit the 'Disconnect' and 'Connect' again, you should see the profile re-align for you.
Sorry about that!
Re: Upload speed cap!
04-02-2014 3:57 PM
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Thanks also to Townman for your assistance. Lucky I didn't have to do those stats as my router was about the only one not listed in the link you sent (It's a TP-Link)
I'll keep an eye on things for the next few days and let you know if anything changes.
Thanks again, folks. Kudos all round
Re: Upload speed cap!
04-02-2014 4:07 PM
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