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Upload Capped !!!!

dsraccoon
Newbie
Posts: 2
Registered: ‎18-12-2011

Upload Capped !!!!

Hi,
Could you please uncap my upload as it is currently capped at 448kbps so could you please increase this as it takes a very long time to upload stuff to youtube etc.
Thanks
Dawn
5 REPLIES
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Upload Capped !!!!

Welcome to the forum
are you on ADSL1, ADSL2+ or Fibre, it will make a difference
dsraccoon
Newbie
Posts: 2
Registered: ‎18-12-2011

Re: Upload Capped !!!!

Quote from: pierre_pierre
Welcome to the forum
are you on ADSL1, ADSL2+ or Fibre, it will make a difference

Hi,
It's ADSL2+ and I am syncing with the exchange at 19.5MB
Thanks
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Upload Capped !!!!

You could of course raise a ticket or phone - you might be surprised as it could just be quicker
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Capped !!!!

Hi Dawn,
I've just had a quick word with a colleague and we have arranged for your upload speed to be 'Uncapped' for you. This process can take around 24 hours to complete.
jojopillo
Grafter
Posts: 9,786
Registered: ‎16-06-2010

Re: Upload Capped !!!!

HI dsraccoon,
Doesn't look as though it went through last night. I've placed the order now and confirmed by email/ticket. It will now complete tomorrow.
Jojo Smiley