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Upload Capped !!!!

dsraccoon
Newbie
Posts: 2
Registered: ‎18-12-2011

Upload Capped !!!!

Hi,
Could you please uncap my upload as it is currently capped at 448kbps so could you please increase this as it takes a very long time to upload stuff to youtube etc.
Thanks
Dawn
5 REPLIES 5
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Upload Capped !!!!

Welcome to the forum
are you on ADSL1, ADSL2+ or Fibre, it will make a difference
dsraccoon
Newbie
Posts: 2
Registered: ‎18-12-2011

Re: Upload Capped !!!!

Quote from: pierre_pierre
Welcome to the forum
are you on ADSL1, ADSL2+ or Fibre, it will make a difference

Hi,
It's ADSL2+ and I am syncing with the exchange at 19.5MB
Thanks
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Upload Capped !!!!

You could of course raise a ticket or phone - you might be surprised as it could just be quicker
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Upload Capped !!!!

Hi Dawn,
I've just had a quick word with a colleague and we have arranged for your upload speed to be 'Uncapped' for you. This process can take around 24 hours to complete.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Upload Capped !!!!

HI dsraccoon,
Doesn't look as though it went through last night. I've placed the order now and confirmed by email/ticket. It will now complete tomorrow.
Jojo Smiley