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Upgrading to upto 8mb

Braith
Grafter
Posts: 36
Registered: ‎02-08-2007

Upgrading to upto 8mb

I'am currently on the Plusnet Premier option 1 package and I hve been thinking about uprading to upto 8 meg. If I upgrade will I be automatically put on the Plusnet 'broadband your way package'? If so which one?
A couple of other things, if I do upgrade using the portal how long will it take before I see the upgrade?
Finally I have heard that upgrading will have Interleaving enabled on the line by default does this affect most people? as I now like to use Xbox live and don't want to be affected too badly by pings and response times etc..
Sorry one more thing does interleaving apply to LLU as well?

9 REPLIES 9
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Upgrading to upto 8mb

Hi there,
You won't be moved to BBYW if you request an upgrade.
If you ask me nicely, it'll happen tomorrow Smiley
I can also place the order without interleaving for you.
Interleaving does apply to LLU, but you are not on an LLU product.
Braith
Grafter
Posts: 36
Registered: ‎02-08-2007

Re: Upgrading to upto 8mb

Thanks James, I will take you up on your offer without interleaving thanks. Do i need to do anything else?
Many thanks
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Upgrading to upto 8mb

If you raise a ticket for accountability, I'd be very grateful Smiley
Braith
Grafter
Posts: 36
Registered: ‎02-08-2007

Re: Upgrading to upto 8mb

Thanks I have upgraded via the help assisant is that it?
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Upgrading to upto 8mb

Yup, all is good.
You have another ticket on your account too Smiley
Braith
Grafter
Posts: 36
Registered: ‎02-08-2007

Re: Upgrading to upto 8mb

Thanks for that James.
Braith
Grafter
Posts: 36
Registered: ‎02-08-2007

Re: Upgrading to upto 8mb

I turned on my modem/router on this morning having had it left off over night and it now syncs at 8128kbps.
Do I have to do anything else ie.. get the profile changed at Plusnet now to get increased download speeds or will it now take up to 10 days before I notice an increase in download speeds?
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Upgrading to upto 8mb

Hi there,
I've just made a change to your profiling at our end.  If you reboot your equipment, you should then notice an upturn in speeds.
Braith
Grafter
Posts: 36
Registered: ‎02-08-2007

Re: Upgrading to upto 8mb

Once again thanks James. Just rebooted router and now have increased download speeds.