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Upgrading router firmware problem

Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Upgrading router firmware problem

Ben from our Products Team is pushing this through for you both now.
Please do not restart your router Tongue
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Upgrading router firmware problem

@daniellewin89 - Is your router switched on?
dags
Dabbler
Posts: 10
Registered: ‎05-01-2012

Re: Upgrading router firmware problem

PlusNet seem to have forgotten my request of 29 April for the same firmware update and put a request of 1 May in front of it. Is the process really as haphazard ('luck of the draw") as it seems?
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Upgrading router firmware problem

Really sorry dags, that's being done now for you.
daniellewin89
Newbie
Posts: 7
Registered: ‎29-04-2014

Re: Upgrading router firmware problem

Something must of happened the first time round. I have a new being sent out. So don't worry about the update, thanks
Quote from: Chris
@daniellewin89 - Is your router switched on?
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Upgrading router firmware problem

There's no real need for a replacement router for a firmware update which is why we wanted to push through the firmware update.
daniellewin89
Newbie
Posts: 7
Registered: ‎29-04-2014

Re: Upgrading router firmware problem

I tried a hard reset, unplugging it and turning back on but it is stuck with a solid red power light and a flashing green Ethernet light. It was on from 10am until 3pm also, so I'm not sure you can detect it from your end anymore?
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Upgrading router firmware problem

Sorry, that was indicated to me, I didn't know that you were stuck with a red power light. That's fine, the replacement router should be with you as quickly as we can get it out (bearing in mind the Bank Holiday on Monday).
Highlighted
dags
Dabbler
Posts: 10
Registered: ‎05-01-2012

Re: Upgrading router firmware problem

Thanks very much, Mr Pettitt. The firmware has been updated as I requested.
waynem41
Grafter
Posts: 46
Registered: ‎05-11-2012

Re: Upgrading router firmware problem

Sorry Chris , I've been away and was unable to answer your question.
It was 10.2.5.2 that I was trying to update to but I see it's been done now.
Thank you.
forumq
Newbie
Posts: 2
Registered: ‎06-05-2014

Re: Upgrading router firmware problem

My WD MyBook Live became unavailable and the help at WD said to make sure firmware is the latest.
I have the TG582n FTTC with firmware 8.C.M.0.
Please push the update down to my router.
I am surprised that there isn't a utility in the router for this like my old Netgear router had.
Pettitto
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Upgrading router firmware problem

There is a tool to do this here http://products.plus-payh.co.uk/firmware/
We generally push firmware updates manually if there is a problem using this tool.
forumq
Newbie
Posts: 2
Registered: ‎06-05-2014

Re: Upgrading router firmware problem

Thank you.
What is the difference between Plusnet - FTTC - TG582n (with USB port) - 10.2.5.2  and Plusnet - FTTC - TG582n (with USB port) - 10.2.5.2.FO  ?
My problem is that since I upgraded to Fibre Essentials and started using the Plusnet - FTTC - TG582n my WD NAS could no longer access the internet and I therefore no longer had remote access to it.  It worked fine with Plusnet BB using a Netgear router.
WD suggest assigning manual port forwarding to fix this but I cant see how to do this with the FTTC - TG582n.
Can I tell the router to allow internet access for the WD NAS?