Upgrading Package?

[#1]

I've just recently set up my first "real" internet. I am currently using Unlimited Broadband and calls (ADSL) which is working perfectly fine most days.
Well enough to watch videos and netflix without having to wait for any buffering (yay!)
Anyway... I don't have enough Upload speed for what I want & one could always use more Download speed, so I was just wondering... is it possible for me to upgrade to the Unlimited Fibre Broadband and calls package?
Or am I stuck with my current contract until it ends?
I've looked around and all I can see is the option to DOWNGRADE packages once per month, which seems rather pointless to be honest.
P.S. -- Not looking to switch right away. Just gathering info

[#2]

yes you can if it is available - have you checked

[#3]

I haven't checked, nope. I figured my first stop should be here.
How do I go about checking?

[#4]

Use https://www.btwholesale.com/includes/adsl/main.html

[#5]

Hmm strange.
"FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible."
It says the Availability Date is 26th of March.
I have seen the service box I believe it says Fibre Optic is available around where I live. I am unsure why its offline though. Its been here a while I think.

[#6]

not really
it means your cab is full and will stay that way until they add a new batch of connections on or about the 26th March

[#7]

Oh right. I guess I shall wait until then and see if anything changes.
Thanks Jim.

[#8]

Hi GameGenieBob,
I'd suggest raising us a ticket advising that you are interested in Fibre but that you are aware that this isn't available to you until 26/03/2014. Our team will then forward this to the Fibre team and they can monitor for this to become available and confirm this to you.

[#9]

Ok Linn thanks for the suggestion. How do I raise a ticket?

[#10]

You can do this here: contactus.plus.net

[#11]

I have posted. I wasn't sure which section to stick it under so I just put it under Other.

[#12]

Cheers. If you want to post the Ticket ID number here I can ensure it gets passed to the correct team for you

[#13]

If I am looking at the correct part... the ticket number should be #82191597

[#14]

Thanks! I've escalated the ticket to the correct team for you and added notes on there for you! Now it's just a waiting game 

[#15]

Brilliant stuff, thanks again Linn.